Fire Alarm Service Technician - Traveling Technician - New Mexico

The Hiller Companies, Inc. • Albuquerque, NM

1h • Remote

About The Position

The Hiller Companies, LLC has an immediate opening for a Fire Alarm Service Technician. This is a full-time traveling field technician role covering the New Mexico market, reporting into the Wilmington, NC office. The position requires up to 100% travel within New Mexico to service client locations and equipment. A Fire Alarm Service Technician is responsible for the inspection, testing, maintenance, and repair of fire alarm systems in accordance with industry standards and regulations. This role plays a critical part in safeguarding lives and property by conducting thorough inspections, performing required maintenance, and providing expert advice to customers.

Requirements

• High School Diploma or equivalent
• 3+ years experience in the servicing, maintenance and repair of fire alarm systems in commercial and industrial settings
• Valid State Specific license(s) for NM
• Valid driver's license with a clean driving record and willingness to travel to client sites as needed
• Solid understanding of fire alarm codes, standards and regulations, including NFPA 72 (National Fire Alarm and Signaling Code) and relevant building and fire codes
• Proficiency in reading and interpreting blueprints, schematics and technical manuals for fire alarm equipment
• Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently
• Excellent communication and customer service skills, with the ability to interact professionally with clients and team members
• Ability to work independently with minimal supervision and as part of a team in a fast-paced environment

Nice To Haves

• Technical or vocational training in fire alarm systems or related field preferred
• NICET Certifications strongly preferred

Responsibilities

• Conduct routine inspections and testing of fire alarm components, including control panels, detectors, horns, strobes and annunciators, to verify proper operation.
• Prepare detailed reports documenting inspection findings, test results and any related deficiencies or non-compliance issues observed, in accordance with NFPA codes and standards.
• Troubleshoot system malfunctions and perform repairs as needed, identifying and resolving issues with wiring, circuitry, devices and software.
• Respond promptly to service calls and emergency requests, diagnosing problems and implementing solutions to restore system functionality.
• Conduct preventive maintenance activities, such as cleaning, calibration and battery replacement, to prolong the lifespan of fire alarm systems and prevent downtime.
• Document all service activities accurately and thoroughly, including inspection reports, work orders, parts usage and customer notes, using the ServiceTrade operations platform.
• Work closely with Deficiency Sellers to provide detailed inspection reports, material needs and other job-related notes, to prepare and deliver repair estimates in a timely manner, always ensuring customer satisfaction.
• Interact professionally with clients to schedule work, discuss inspection findings, address any concerns or questions and provide recommendations for system upgrades or improvements.
• Work closely with Service Coordinator(s) to optimize work orders, material requisitions and job scheduling, focusing on efficiency, productivity and customer satisfaction.
• Maintain a clean and organized work environment, always adhering to safety guidelines, protocols and procedures.

Benefits

• Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education
• Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off
• Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs
• Career advancement potential within a growing company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED