Fire Alarm Service Manager
Human Resources Team•Mobile, TX
•Onsite
About The Position
Impact Fire Services is seeking a highly motivated and experienced Fire Alarm Service Manager to lead their Fire Alarm Service operations in both industrial and commercial environments. This leadership position is responsible for overseeing a team of service technicians and a customer service administrative representative, ensuring exceptional service delivery, operational efficiency, and customer satisfaction. The company is committed to promoting from within and offers clear pathways to higher-level roles for high-performing team members.
Requirements
- 5+ years of experience in fire alarm service and management.
- NICET certification(s) in Fire Alarm and/or Special Hazards.
- Ability to meet state and local licensure requirements.
- Strong understanding of cost control, invoicing, and business operations.
- Proven leadership and team-building skills.
- Excellent communication, organizational, and administrative abilities.
- Experience with business development and customer relationship management.
- Proficiency in Microsoft Office 365 (Word, Excel, Outlook, OneDrive).
- Ability to thrive in a fast-paced, dynamic environment with shifting priorities.
- Successful completion of a drug test and pre-employment background screening is required.
- MVR checks are required for all driving positions.
Responsibilities
- Oversee day-to-day operations of Fire Alarm Service, ensuring timely and compliant execution of Inspection, Testing, and Maintenance (ITM) contracts.
- Lead and support the Service Coordination team to ensure efficient work order management and completion.
- Provide accurate labor forecasting and resource planning.
- Collaborate with leadership to set and achieve strategic and operational goals.
- Maintain strong communication and collaboration across departments and with Impact Fire managers nationwide.
- Ensure recruitment and employment practices align with company policies and compliance standards.
- Foster strong customer relationships through proactive communication and responsive service.
- Promote and enforce health and safety standards, working closely with Safety support services.
- Mentor team members and cultivate a strong safety culture.
- Support sales efforts through contract review, estimating, and business development activities.
- Drive operational improvements and cost-effective practices.
- Build and lead a high-performance team focused on quality, efficiency, and customer satisfaction.
Benefits
- Competitive compensation
- Pay is on a weekly cycle, every Friday
- Career Advancement Opportunities
- Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
- Company paid short and long-term disability
- Immediately vested in our 401(k) company match
- Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success.
- Exceptional guidance and support from our managers
- Collaborative culture & environment
- Robust training opportunities with company reimbursement upon achieving required licensing
- Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
- Opportunity to work alongside some of the best talent in the fire protection industry
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
