Fire Alarm Service Manager

Mongiovi & Son Plumbing Contractor LP•Pittsburgh, PA

8d•Onsite

About The Position

Mongiovi & Son is seeking an experienced Fire Alarm Service Manager to oversee and grow our fire alarm service operations. This position is responsible for the day-to-day management of our fire alarm service team, including scheduling and supervising technicians, managing service calls and inspections, estimating work, maintaining strong customer relationships, overseeing monitoring accounts, and driving the overall performance and profitability of the division. The ideal candidate will have a strong technical background in fire alarm systems combined with previous experience managing technicians and service operations for a fire alarm, life safety, low-voltage, or security systems company.

Requirements

3+ years of experience managing a service department or field service team preferred
Previous experience with fire alarm, life safety, low-voltage, or security systems strongly preferred
Strong technical knowledge of fire alarm systems required
Experience estimating and pricing fire alarm service, repair, or installation work preferred
Experience supervising and scheduling field technicians
Strong understanding of customer service and service department operations
Excellent communication, leadership, organizational, and problem-solving skills
Ability to manage multiple priorities in a fast-paced service environment
Valid driver's license required

Nice To Haves

NICET certification is a plus, but not required
Ohio and/or West Virginia fire alarm licensing is a plus
Familiarity with Western Pennsylvania and the surrounding service area preferred

Responsibilities

Manage the day-to-day operations of the fire alarm service division
Directly supervise, schedule, and provide daily direction to fire alarm service and inspection technicians
Coordinate service calls, inspections, repairs, installations, and small projects to ensure work is completed efficiently and on schedule
Provide technical support and direction to field technicians as needed
Assist with troubleshooting and field operations when necessary
Estimate and prepare proposals for service work, repairs, system upgrades, and installation projects
Review project drawings, plans, specifications, contracts, and proposals for accuracy and scope
Coordinate with customers, technicians, sales, management, vendors, subcontractors, and other trades
Maintain strong customer relationships and respond to customer questions or concerns in a timely and professional manner
Oversee material procurement and coordinate equipment and material needs for technicians and projects
Oversee customer contracts, invoicing, reporting, and administration related to fire alarm monitoring services
Review service billing and work with internal staff to ensure completed work is invoiced accurately and promptly
Assist with collections and resolution of outstanding customer accounts when necessary
Monitor department performance, productivity, backlog, and profitability
Review division profit and loss performance in coordination with company management
Assist with budgeting, forecasting, labor planning, and pricing recommendations
Develop and maintain operational procedures to improve efficiency, accountability, and customer service
Ensure technicians follow company policies, safety requirements, and applicable fire alarm codes and standards
Evaluate current operations and recommend improvements to support continued growth of the division
Perform additional duties as needed to support the fire protection division