Fire Alarm Service Coordinator 2
About The Position
Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Service Coordinator to join our team. In this role, you will be responsible for answering, responding to, and meeting the needs of all incoming customer service calls in a professional, efficient, effective, and timely manner, ensuring Convergint becomes the customer's first choice for service. As a Service Coordinator, you are part of a dynamic team that allows for growth as Convergint grows. We are committed to protecting the lives and assets of our customers and their communities with the solutions we provide.
Requirements
- Exceptional telephone and personal customer service skills and ability to work under pressure.
- Excellent Microsoft Outlook, Excel, and Word skills.
- Strong financial knowledge and skills—ability to understand financials such as accounts receivable/payable, purchase orders, work orders, etc.
- Strong organizational skills and the ability to handle multiple projects tasks simultaneously.
- Excellent ability to facilitate a collaborative working environment for customers and team members.
- Fire Alarm experience and knowledge of NFPA72, Fire Permit Processing and Subcontractor Management
- College degree, trade school or equivalent experience
- Minimum 3-5 years call center, dispatch, or administrative experience
- Must have Fire Alarm Experience
- Knowledge of NFPA 72, AHJ, Fire Permit Process and Subcontractor Management
Nice To Haves
- Experience in a construction industry environment
Responsibilities
- Answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service.
- Provide co-ordination of service with technicians, sub-contractors and customers within designated CTC location.
- May act as a lead, coordinating the work of others, but not a supervisor.
- Performs other duties and responsibilities as requested or required.
Benefits
- 10 Company Holidays and Paid Time Off starting at 13 days annually
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Vehicle reimbursement plan or company vehicle
- Corporate Social Responsibility Day
- Cell phone reimbursement (if applicable)
- Paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
