Fire Alarm Service Coordinator 2
About The Position
Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Service Coordinator to join our amazing culture. In this role, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective, and timely manner, ensuring Convergint becomes the customers’ first choice for service. As a Service Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.
Requirements
- Exceptional telephone and personal customer service skills and ability to work under pressure.
- Excellent Microsoft Outlook, Excel, and Word skills.
- Strong financial knowledge and skills—ability to understand financials such as accounts receivable/payable, purchase orders, work orders, etc.
- Strong organizational skills and the ability to handle multiple projects tasks simultaneously.
- Excellent ability to facilitate a collaborative working environment for customers and team members.
- Fire Alarm experience and knowledge of NFPA72, Fire Permit Processing and Subcontractor Management
- College degree, trade school or equivalent experience
- Minimum 3-5 years call center, dispatch, or administrative experience
- Must have Fire Alarm Experience
- Knowledge of NFPA 72, AHJ, Fire Permit Process and Subcontractor Management
Nice To Haves
- Experience in a construction industry environment
Responsibilities
- Answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service.
- Provide co-ordination of service with technicians, sub-contractors and customers within designated CTC location.
- May act as a lead, coordinating the work of others, but not a supervisor.
- Performs other duties and responsibilities as requested or required.
Benefits
- 10 Company Holidays and Paid Time Off starting at 13 days annually
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Vehicle reimbursement plan or company vehicle
- Corporate Social Responsibility Day
- Cell phone reimbursement (if applicable)
- Paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
