Fire Alarm Project Technician - Richmond, VA

Convergint CareerHenrico, VA
Onsite

About The Position

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Fire Alarm Project Technician to join our amazing culture. In this role, you will install, program, system start-up/check-out, certify, and customer train on assigned projects, including small to large projects that vary in complexity. As a Fire Alarm Project Technician, you are part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Requirements

  • Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
  • Solid technical skills and experience in fire alarm systems, and/or electronic security systems.
  • Solid programming skills and proven ability to troubleshoot problems and look for solutions.
  • Ability to be a self-starter and work well with minimal supervision.
  • Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings.
  • Solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).
  • Strong verbal, written, and interpersonal communication skills.
  • Solid organizational skills and the ability to handle multiple projects simultaneously.
  • Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications.
  • A valid driver’s license with a clean driving record.
  • Ability to travel locally to jobsites on a regular basis.
  • Minimal overnight travel may be required.
  • Education: High School/GED or equivalent experience.
  • Minimum Experience: 3-5 years relevant fire alarm installation experience.

Nice To Haves

  • Product-specific certifications
  • Industry-specific certifications and/or licenses
  • EST 3 or 4
  • NICET

Responsibilities

  • Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment which may include security, fire alarm & life safety, and/or building automation.
  • Acts as the key interface for the provision of technical support and training for the customer and is accountable for maximizing customer satisfaction.
  • Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures.
  • Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
  • Operates systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
  • Writes a variety of non-routine programs for systems.
  • Acts as “our customer’s best service provider” at all times, thereby ensuring Convergint Technologies is the customer’s first choice for service.
  • Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
  • May advise management regarding customer satisfaction, product performance, installation techniques and standards, as well as suggestions for product improvements.
  • Executes most of the technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support.
  • Identifies potential project risks, communicates to appropriate parties, and assists in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
  • Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
  • Using technical knowledge, skills, and experience, acts as a mentor to less experienced staff.
  • May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
  • Performs other duties and responsibilities as requested or required.

Benefits

  • 10 Company Holidays and Paid Time Off starting at 13 days annually
  • Fun & Laughter Day Off
  • Medical, Dental & Vision Plan
  • Life insurance & Disability Plan
  • Wellness Program
  • 401K Matching Plan
  • Colleague Assistance Program
  • Tuition reimbursement
  • Competitive salary and compensation plan
  • Vehicle reimbursement plan or company vehicle
  • Corporate Social Responsibility Day
  • Cell phone reimbursement (if applicable)
  • Paid parental leave
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