Fire Alarm & Life Safety Service Supervisor
About The Position
Our Fire Alarm & Life Safety Service Operations Supervisors lead teams that are responsible for performing service work on fire alarm/life safety systems in commercial buildings such as hospitals, universities, and large industrial facilities. As a Service Operations Supervisor, you are responsible for the overall success of our Specialists and Technicians by coordinating their activities for all installed projects, technical support programs, and time-and-materials (T&M) work which will provide on-time delivery of service contracts and ensure customer expectations are met.
Requirements
- High School Diploma or state-recognized GED
- 3+ years of experience as a specialist or technician in the commercial Fire Alarm Systems industry
- Must complete NICET Level II Fire Alarm Certification within 12 months
- Experience using Microsoft Office, excellent communication and organizational skills
- Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Nice To Haves
- Associate degree from a two-year college or technical school
- 5+ years of experience as a specialist or technician in Fire Alarm Systems industry
- Experience supervising teams
Responsibilities
- Supervise, train, and mentor the service team; set goals, monitor performance, conduct employee review meetings, schedule formal training, and champion safety compliance
- Determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs; schedule and assign tasks to the team and periodically assist the team with maintenance activities and submittal of required paperwork
- Identify additional chargeable opportunities, including T&M, system upgrades, and service contract expansions, and complete and submit written service orders and reports covering all aspects of each assignment and activity
- Participate in sales-to-service and projects-to-service turnover process, including final project walkthroughs, service agreement scope reviews, and final information turnover to the inspection team
- Ensure contract requirements are met and performed to a high standard and develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications; support contract profitability through cost containment procedures and processes
Benefits
- Health and wellness benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
