Fire Alarm Lead Technician

Impact Fire•Mobile, AL

3d•Onsite

About The Position

This position reports to the Fire Alarm Manager. The Technician will be responsible for providing inspections, installations, and service on a variety of fire alarm system devices (primarily industrial) in a professional and timely manner.

Requirements

Applicable licensing and certification required by National, State and Local codes.
Ability to learn applicable installation, inspection, and servicing codes.
A strong work ethic and professional appearance.
Excellent communications, and customer service skills.
Possess a valid driver’s license and driving record that meets company requirements.

Nice To Haves

NICET Certification and or verifiable work history of 5+ years desired
Fire Sprinkler Experience is a plus but not required
Experience in industrial applications preferred

Responsibilities

Provide exceptional customer service to clients by addressing their inquiries, concerns, and service requests promptly and professionally.
Ability to work independently while providing excellent communication with customers, direct supervisor, and service team members.
Perform both routine inspection, scheduled repairs, and emergency service calls.
Perform routine service and maintenance tasks on fire alarm systems in primarily industrial, and occasionally commercial and residential buildings.
Inspect, test, clean components, and verify system functionality.
Identify and diagnose issues with fire alarm systems.
Troubleshoot and repair faulty components, wiring, and equipment to restore optimal system performance.
Provide customer instruction on system operation and functionality.
Manage job scheduling and job progress in an efficient and cost-effective manner, with a strong focus on quality.
Respond to service requests, accurately diagnose fire alarm system malfunctions and adjust, repair, or replace equipment as needed to bring into compliance.
Educate customers on fire alarm system functionality, best practices, and emergency response procedures.
Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
Ensure all work complies with relevant codes and regulations.
Ensure proper maintenance and care of equipment trucks, lifts, tools, etc.
Manage their time to complete the maximum amount of service, inspection, and installation calls while maintaining a high level of quality.
Achieve any weekly productivity goals assigned by the Fire Alarm Manager or designated Agent.
Learn applicable fire protection codes and obtain applicable state licensing.