Fintech Operations Analyst

The Bancorp Bank, N.A.•Sioux Falls, SD

1d•Onsite

About The Position

The Fintech Operations Analyst role provides part-time operational support for client programs by managing departmental processes and ensuring adherence to compliance and regulatory requirements. This role reports to the VP Network Operations Manager and requires availability to work a minimum of 20 hours per week.

Requirements

High school diploma or equivalent.
Availability to work a minimum of 20 hours per week.
Excellent verbal, written, and interpersonal communication skills.
Proven ability to work effectively in a collaborative, multi-tasking team environment.
Proficient in Microsoft Office, including Excel, PowerPoint, Word, and Outlook.
Ability to learn and work across the multiple systems used to support client programs.
Demonstrates strong motivation, accountability, and resilience in pursuing goals, delivering high-quality results, and continuously improving performance.
Demonstrates the ability and willingness to learn and use approved artificial intelligence tools to improve productivity, decision-making, and work quality, while keeping use compliant with Bank policies.

Nice To Haves

Associate or bachelor’s degree in a related field, or an equivalent combination of education, training, and experience preferred.
Ability to take feedback and seek direction quickly.

Responsibilities

Monitors transactional and compliance reports to detect parameter breaches, regulatory violations, or potential fraudulent activity.
Conducts thorough account reviews and prepares Unusual Activity Reports for the Financial Crimes Risk Management team in line with established procedures.
Reviews and resolves ACH-related inquiries and exception items, completing required transaction processing, account maintenance, and follow-up per regulatory guidelines and internal policies.
Reviews ACH return requests and supporting documentation to ensure accurate, timely processing in accordance with NACHA Operating Rules and departmental procedures.
Processes government-related payment activity accurately and on time in accordance with federal regulations and departmental procedures.
Handles client and cardholder requests to issue checks for remaining account balances, debiting funds with correct transaction codes and closing accounts or cards per the cardholder agreement.
Responds to check-related inquiries, including initiating stop payments and issuing replacement checks.
Collaborates with internal departments to support account review, restriction, closure, and remediation processes, ensuring proper handling, documentation, and follow-up.
Builds strong working relationships with program operations managers to address client issues and support operational problem-solving.
Assists with daily, weekly, and monthly tasks to ensure seamless program execution.
Cultivates and maintains positive relationships with key clients, ensuring a high level of service and responsiveness.
Supports assigned projects.
Performs other duties as assigned.