Fine Dining Associate - The Lutheran Home at Topton - PT, Evening

Lutheran Senior Services•Topton, PA

20h•$15 - $22

About The Position

The Fine Dining Associate performs dining-server duties in an upscale dining environment and supports a range of food-service operations. The role includes delivering courteous, timely service; knowing menu items, allergens, preparation methods, and drink recipes; taking and serving orders; and addressing customer concerns. The associate may also help prepare food and beverages, set up dining areas and service stations, receive and store supplies, and assist with catering. The position helps maintain clean, sanitary, organized dining areas and equipment by completing routine cleaning, busing tables, washing dishes, handling trash, and stocking and storing items. Work involves frequent interruptions and interaction with residents, families, coworkers, and customers. It requires standing and walking during the workday, handling food and supplies, using cleaning agents, and working around temperature and humidity changes.

Requirements

At least 1 year of experience waiting tables in a fine-dining or country-club venue; 2 to 3 years is preferred.
Ability to read, understand, and follow recipe instructions, diet orders, resident preference cards, and work assignments.
Willingness to perform routine, repetitive tasks with frequent interruptions.
Patience and tolerance toward staff, residents, and family members.
Ability to develop constructive working and interpersonal relationships with colleagues and customers.
Problem-solving and decision-making skills.
Service orientation and excellent organizational skills.
Active listening and effective communication competencies.
Must have or be willing to receive a Hepatitis A vaccine if working within St. Louis County, in accordance with county health regulations.
Ability to work with chemicals and cleaning agents and withstand temperature and humidity changes, including exposure to refrigerated storage areas, ovens, ranges, dishwashing machines, and steam tables.
Must be free from infections or diseases.
Ability to lift and carry a 20-pound tray measuring 27 inches long from a height of 36 inches for 100 feet; walk continuously for half a mile; push or pull a 180-pound sled for 20 feet using 30 pounds of force; push a wheelchair carrying a 200-pound load for 100 feet; push or pull 30 pounds; and perform one full squat.

Nice To Haves

Two to three years of waiting experience in a fine-dining or country-club venue.

Responsibilities

Provide customer service that promotes satisfaction and reflects an upscale dining experience.
Take and serve food and beverage orders promptly and appropriately.
Greet customers courteously and make timely decisions to address dissatisfied customers.
Know menu details, including allergens and how items are prepared and cooked, and share recommendations or other menu information.
Know drink recipes and enter them into computer software.
Serve 16 or more guests at a time and recall orders when requested.
Check product quality and address problems that could negatively affect a guest's visit.
Perform assigned work routines using dining-service utensils, supplies, and equipment.
Assist with dining-service setup, including setting up the dining room and tables, stocking buffets and service stations, and preparing beverages, salads, desserts, and other food items according to instructions and recipes.
Assist with catering events.
Help receive and store food and supplies, and ensure food is served at proper temperatures and on time.
Clean dining-service areas by completing daily cleaning duties, busing tables, sweeping, mopping, vacuuming, washing dishes, removing trash, stocking and storing items correctly, and keeping work areas clean.
Take residents' food orders, serve residents, provide table service, help with food preparation, and clean and reset tables.