Financial Systems Analyst

RTX•US-NH-REMOTE, NH

1d•$107,500 - $204,500•Remote

About The Position

The Technical Support Analyst will work as the front-line primary liaison between the production sustainment team and various stakeholders. The role is to support the translation of attributes into meaningful requirements that can be used by the software development team to ascertain issues and to define meaningful solutions. The TSA will have both business and technical acumen for the purpose of supporting new code development as well as fixes to current code if needed. The role also is responsible for sustaining system support and administrative duties of gathering data analytics as needed. This position may support multiple applications that are on premise or cloud-based platforms. In a situation where the Technical Support Analyst is assigned to a COTS package (i.e., vendor supported applications), the TSA will perform duties as a liaison to the software vendor.

Requirements

Bachelors Degree in Computer Science, Business or a related discipline with 8 years of experience or an advance degree and 6 years of experience
Experience with root cause analysis, developing checklists for typical problems and recommending procedures and controls for problem prevention
Experience utilizing Agile processes and GitHub tools
Experience sustaining system support and administrative duties of gathering data analytics
Experience with applications that are on premise or cloud-based platforms
Strong analytical skills desired
Excellent verbal and written communication skills required

Responsibilities

Work effectively in a geographically distributed team environment – able to partner with others as needed to complete assignments and requests
Prioritize the work for the team and communicate backlog status to the customers as appropriate
On occasion, perform project management activities utilizing Agile processes and GitHub Tools
Support standard RTX Authorization to Operate (ATO) process for assigned applications
Responding to, documenting and resolving service tickets in a timely manner according to SLA (Service Now, etc.)
Provide exceptional customer service via Microsoft Teams, Zoom meetings and email as appropriate
Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention
Initial Reviewer of Error Messages from the system
Become a functional expert for the applications assigned
Go between for the client and the developers including: Coordinate System Password Updates (Downtime scheduled with Client)
Interfacing with the client for UAT
Main client contact for the applications
Creating or refining requirements identified by the users
Testing the application in system tests
Source for application status, including keeping enterprise level service support documentation
Support application upgrades as defined by as defined by internal RTX groups.
In some instances, performing user administration activities
Work effectively in a geographically distributed team environment – able to partner with others as needed to complete assignments and request
Prioritize the work for the team and communicate backlog status to the customers as appropriate