Financial Specialist - Public Utilities

Sarasota County Government

2d•Onsite

About The Position

Are you a customer-focused problem solver with a knack for finance and attention to detail? Join our team and make an impact serving county citizens through complex water/sewer billing and account support. In this dynamic role, you’ll handle specialized billing processes, provide exceptional customer service, and collaborate with multiple departments to keep operations running smoothly and efficiently. Bring your skills, energy, and passion for service - apply today and be part of a team that keeps our community connected!

Requirements

An associate's degree from an accredited college/university in Accounting or Finance.
Two (2) years of related experience in auditing procedures, inventory control, basic real estate, or bookkeeping / financial duties.
OR A Bachelor’s degree in Accounting, Finance, or a related area may substitute for the required experience.
OR Year-for-year basis may substitute for the college degree.
Skilled in professionally assisting and responding to internal and external customers.

Nice To Haves

Two (2) years of government experience.
Four (4) years of related experience in auditing procedures, inventory control, basic real estate, or bookkeeping / financial duties.
Complete certifications or internal Workday-related courses.
Expert skills in computer programs such as Microsoft Outlook (email, chat, scheduler), Word, Excel, SharePoint, E-Net, Naviline/Central Square, On Base, Amanda, Maximo, Electronic Filing Systems (EFS), and Works.

Responsibilities

Process utility billing for residential, commercial, sewer, irrigation, and specialty account types using UMAX/Itineris CIS.
Audit accounts for billing accuracy, rate structures, meter activity, and billing exceptions.
Complete billing adjustments in compliance with utility resolutions, SOPs, and county policies.
Monitor and resolve billing and meter read exception workflows to ensure accurate bill generation.
Generate and process work orders for disconnects, reconnects, meter investigations, and account corrections.
Review daily billing reports, batch processing, interface uploads, and billing calendar tasks.
Investigate and respond to complex customer and vendor inquiries through phone, email, written correspondence, and in-person support.
Assist with staff training, workflow documentation, SOP development, and coordination with billing vendors and internal departments.
Generate and analyze monthly revenue, billing, consumption, and account reconciliation reports while researching and resolving financial anomalies.
Maintain utility records and compliance documentation, monitor delinquency and disconnect activity, support records retention, and assist with special Public Utilities projects.
Update CIS utility rate tables for revised rate resolutions, process annual FOG hauler billing, and prepare fiscal year-end reports.