Financial Specialist - Bird Rd, Miami

Synovus•Miami, FL

About The Position

The Financial Specialist delivers distinctive service to clients and prospects, serving as a single point of contact and minimizing hand-offs. The role engages clients in conversations about products and solutions, provides appropriate solutions, expands existing relationships, and supports a highly engaged client experience in keeping with the Pinnacle Way. The position handles client banking transactions and office capture, opens accounts and processes supporting paperwork, and provides a range of general account services. It applies banking policies and regulations, balances client satisfaction with the Firm’s exposure to loss or fraud, monitors operational reports, and supports the Office Leader. The Financial Specialist identifies clients’ business and personal financial needs and refers them to specialty areas when appropriate. The description also includes people-management duties where direct or indirect reports apply, including performance and merit processes, coaching and development, and coordination with Human Resources. Team members are expected to recognize and report risks and suspected violations. Other related duties may be assigned.

Requirements

High school diploma or equivalent.
At least 10 years of experience in financial services.
Proficiency in Microsoft Office (Word, Excel, and PowerPoint) or related software.
Knowledge of federal banking regulations and compliance.
Broad knowledge of bank products and services.
Excellent interpersonal, verbal, and written communication skills.
Excellent organizational skills and attention to detail.
Effective analytical and mathematical reasoning, with problem-solving ability.
Ability to multitask, prioritize daily tasks, and manage time effectively.
Ability to work in a fast-paced environment and under pressure with a high degree of accuracy.
Excellent client-service skills and tact and diplomacy when dealing with clients and team members.
Ability to meet the position’s physical activity demands, including prolonged standing and sitting; manual dexterity; verbal communication, visual acuity, repetitive motion, and hearing; and bending, climbing, balancing, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, and grasping.
Ability to sustain long periods of mental concentration.
May be required to register with and obtain a unique identification number from the Nationwide Mortgage Licensing System (NMLS) under the SAFE Act within an established timeframe after starting employment; registration includes a nationwide fingerprint check.

Nice To Haves

College degree.

Responsibilities

Provide distinctive service to clients and prospects in person and over the telephone, respond to inquiries, and resolve client issues.
Support the three-ring standard by ensuring phones are answered by a live person within three rings.
Greet and acknowledge clients as they enter the office.
Assist clients with deposits, withdrawals, payments, balances, and other banking transactions; perform office capture duties.
Follow check-cashing, Regulation CC, and new-account-opening guidelines to reduce risk.
Comply with Firm policies and procedures and applicable federal regulations and state laws.
Open new accounts as needed; process account paperwork, verify client credentials, and obtain supporting documentation.
Provide general account services, including account maintenance, instant-issue debit cards, safe deposit box assistance, research, affidavits, notary service, wire transfers, check orders, foreign currency, interest-rate inquiries, and ATM assistance.
Prioritize and make on-the-spot decisions about client requests while balancing client satisfaction with the Firm’s exposure to loss or fraud.
Monitor and manage required reports to support operational excellence.
Provide operational support to the Office Leader.
Address clients’ business and personal financial needs and refer them to specialty areas such as Trust, Investments, Insurance, and Treasury Management when appropriate.
Manage annual performance-management and merit processes for direct and indirect reports, as applicable.
Coach and develop team members and foster an engaged work environment.
Work with Human Resources on employee relations, compensation, training, job postings, filling vacancies, and other HR matters.
Observe applicable policies, procedures, laws, regulations, and risk limits, and promptly report known or suspected violations to the appropriate Company authority.
Assist other team members as needed to ensure distinctive service.
Perform other related duties as required.