Financial Specialist/Personal Banker I or II

Synovus • Statesboro, GA

5d • Onsite

About The Position

This is an entry-level banking role designed to develop proficiency in transactional and service functions. The role involves operating as a multi-functional team member capable of processing transactions, providing excellent service, and consulting in an advisory capacity to maximize sales potential. The Financial Specialist will accurately and efficiently process transactions while introducing products, services, and digital options that meet customer needs, encouraging them to expand their relationship with Synovus. This position identifies customer needs, cross-selling and up-selling opportunities, and contributes to expanding and retaining customer relationships and the financial growth of the branch. The role also serves as the first line of defense in preventing fraud and mitigating risk, demonstrating a passion for delighting customers by living the Customer Covenant daily. On average, approximately 80% of the time is spent on transactional functions and 20% on servicing functions.

Requirements

• High school diploma or equivalent
• Six months of customer service, sales or other related work experience or completion of one year of college/vocational school in lieu of work experience.
• Knowledge of bank operations, policies and procedures and federal bank regulations
• Knowledge of bank products and services
• Strong customer service skills
• Aptitude for consultative selling
• Strong listening and comprehension skills to be able to identify customer financial needs, goals and objectives
• Strong interpersonal skills to establish rapport with customers
• Careful attention to detail with ability to manage time and multi-task
• Mathematical skills
• Proficiency using Microsoft Office software products

Responsibilities

• Proactively and pleasantly greet customers to establish a connection and develop rapport, providing outstanding, personalized customer service.
• Perform Lobby Leadership, welcoming and greeting customers as they enter the branch, providing a warm and friendly atmosphere.
• Assess customer needs, share and educate in alignment with the digital strategy, and direct them to the appropriate service areas or banking representatives.
• Execute a variety of customer transactions in accordance with applicable policies and procedures, with a high level of accuracy and efficiency while maximizing the sales potential of every interaction.
• Assist customers with inquiries and provide issue resolution in a professional and composed manner.
• Thank each customer for their business and treat every individual as a valued Synovus customer.
• Assist customers with routine inquiries regarding account balances and account information.
• Cash checks and process withdrawals, pay out money after verification of signatures and balances.
• Prepare official checks and money orders.
• Refer customers to an officer for authorization to cash checks when needed.
• Count, check, and package coins and currency.
• Balance cash drawer at the end of the day and report any discrepancies.
• Check the night depository bags and record information.
• Accept retail and commercial deposits, verify cash and endorsements, and provide customers with a receipt.
• Accept savings deposits and withdrawals, verify signatures.
• Optimize customer relationships by referring customers to branch team members and/or Synovus partners for cross-selling opportunities.
• Listen carefully to customers to understand their financial priorities and promote bank products, digital options, and services accordingly.
• Promote Synovus products such as consumer deposits, loans, IRAs, certificates of deposit, and credit cards.
• Perform proactive outreach to customers and prospects during sales campaigns and promotions.
• Utilize the Sales Management system to capture and track referrals.
• Participate in daily kick-off and huddle activities, weekly sales meetings, and sales and training activities.
• Support sales campaigns and bank initiatives and products as assigned and share specific product information and sales tips.
• Champion the digital strategy and utilize, show, and engage customers with the in-branch digital tools.
• Adhere to Branch Operations Standards, policies, and procedures, and regulatory guidelines to protect against risk.
• Maintain a high level of awareness to recognize and report suspected fraud.
• Follow the business code of conduct, including reporting known or suspected violations to the appropriate Company authority in a timely fashion.
• Complete compliance and other assigned training on time.
• Demonstrate professionalism in appearance, punctuality, and behavior.
• Maintain a clean, organized work area.
• Be aware of risk within their functional area, observing all policies, procedures, laws, regulations, and risk limits specific to their role.
• Raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED