Financial Specialist III

Kentucky Community and Technical College System • Hopkinsville, KY

1d • Onsite

About The Position

The primary purpose of the Financial Specialist III is to perform financial operation duties, including student account collections and student financials.

Requirements

• Bachelor degree and four years related work experience, or equivalent.
• Demonstrated excellent customer service skills/soft skills.
• Demonstrated attention to detail.
• Demonstrated excellent organizational skills, and the ability to multi-task in an open office environment and respond to issues and concerns that affect the department.
• Discretion in handling high level, confidential materials related to the department.
• Demonstrated excellent written and oral communication skills.
• Demonstrated excellent database and computer skills.
• Must have advanced Excel skills.

Nice To Haves

• Additional Skills Requested

Responsibilities

• Serve as main contact on Hopkinsville campus for student cashiering and student financial issues.
• Provide excellent customer service to students, parents, and third-party vendors.
• Troubleshoot and resolve student financial issues.
• Provide resolutions quickly when needed and provide timely responses to inquiries received via Business Office email, Signal Vine, and help desk tickets.
• Provide support to Fort Campbell Financial Specialist as needed.
• Assist with student refund process.
• Advise students and troubleshoot student refund issues.
• Coordinate cancellation/purge process for non-payment throughout the semester.
• Establish, post, and review third-party billing contracts, including but not limited to WIA, Vocational Rehabilitation, MyCAA, HCC foundation, local industries, etc.
• Process third-party invoices and payments in a timely manner and ensure accuracy.
• Oversee Veterans Affairs (VA) payments and work with Fort Campbell Financial Specialist to process all VA returns.
• Actively review open account balances and add necessary service indicators on student accounts.
• Reconcile clearing accounts.
• Generate various student financials communications to students using multiple platforms (email, Signal Vine, etc.)
• Work with Admissions to ensure accurate billing of all high school students for dual credit classes.
• Assign vehicles for faculty/staff use and keep track of driver certifications.
• Work with maintenance department to make sure vehicles are serviced and cleaned.
• Oversee vending machine refunds and report when any service may be needed.
• Serve on Scholarship Committee, Refund Appeal Committee, Residency Appeals Committee, and any other assigned committees.
• Perform other duties and responsibilities as assigned by Director of Financial Operations and Vice Chancellor of Business Affairs.

Benefits

• Exceptional health care, vision, and dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level