Financial Specialist II, Endoscopy

Cedars-Sinai•Beverly Hills, CA

9d•$26 - $41

About The Position

Cedars-Sinai is a leading healthcare provider known for its high-quality care, research, and community service. The Financial Specialist II role supports patients with billing inquiries, including explanations of benefits, financial assistance, disputes, insurance verification, and payment processing. This position involves managing call volume and patient correspondence according to call center guidelines, as well as handling offline tasks, employee training, policy and procedure assistance, supervisory calls, and other managerial support for the call center.

Requirements

Support patients' billing inquiries as it relates to explanation of benefits, financial assistance, patient disputes, insurance verification, credit card payments and other billing inquiries.
Support call volume and patient correspondence within the call center guidelines.
Off line management tasks
Employee training
Assisting with policies and procedures
Supervisory calls
Other managerial support needed for the call center.

Responsibilities

Handling inbound call volume within call center metrics guidelines and productivity expectations
Working EPIC work queues as assigned by supervisor/manager
Special projects assigned as needed
Serves as an SME(Subject Matter Expert) to handle special inquiries – internal and external
Properly updating account information (registration, insurance, etc.)
Provide detailed documentation for all accounts
Follow-up on all customer related issues not resolved during initial contact
Patient call backs
Handling and completing patient correspondence in a timely fashion
Handling escalated issues
Perform basic account adjustments