Financial Solutions Area Manager

First Commonwealth Bank • Indiana, PA

1d

About The Position

The Financial Solutions Area Manager leads Financial Solutions Center Managers and/or Branch Manager Business Bankers across a defined area. The role is accountable for the area’s success, delivering the bank’s mission and customer service promise, developing team members, and driving high performance in a competitive financial solutions sales environment. The manager leads execution of plans to bring the bank’s services to local communities and consistently drive small business and consumer sales.

Requirements

• Bachelor’s degree or equivalent experience.
• Three or more years of relevant experience in a customer-centric sales environment, with a proven track record leading a team of leaders across multiple locations.
• Experience influencing others, exceeding assigned goals, maintaining operational excellence, and coaching for performance and development.
• Excellent communication skills, passion for helping others, motivation to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, and ability to excel in a complex and dynamic environment.
• Technological proficiency, including Microsoft Office, the internet, mobile technology, and bank systems.
• Valid driver’s license and ability to travel regionally.

Nice To Haves

• May be eligible for telecommuting.

Responsibilities

• Drive small business growth by setting expectations, holding teams accountable, coaching and developing employees, identifying opportunities through prospecting and networking, participating in planned appointments, growing the business portfolio, and building relationships with business underwriting.
• Drive consumer growth by meeting assigned expectations, coaching the sales process, supporting bankers’ skills and sales activities, collaborating with managers on employee progress through Pathways, assigning goals, and inspecting results.
• Develop self and team by taking ownership of development, recruiting and retaining talent, improving processes, assessing skills, coaching, providing feedback, holding employees accountable, creating development plans, recognizing performance, and driving engagement.
• Support operations and compliance by protecting customer privacy and security, partnering with the OSC on operational soundness, managing NSF/OD and fee retention conversations, ensuring accurate transaction processing and account and loan documentation, monitoring operational reports and audits, and completing compliance training on time.
• Deliver a strong customer experience by living the mission and core values, championing the Customer Service Promise, improving sales effectiveness through BUILD, the eight-step sales process and outbound calling, following through on customer issues, serving as the single contact for problem resolution, applying the “One to say YES, two to say NO” rule, and maintaining high standards of conduct.
• Travel regionally as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager