Financial Services Representative-Part Time

Security Credit Union•Grand Blanc, MI

1d•Onsite

About The Position

Provides quality service to internal and external members in-person and over the telephone. Performs all duties assigned to the teller and member services areas according to established policies and procedures. Maintains working knowledge of and promotes credit union products/services, including completing outbound calls and making referrals. Manages department office supplies and personal work area, prepares workstation daily, and processes mail distribution. Trains/mentors other employees and provides status updates to supervisors. Balances daily, performs operational duties, troubleshoots equipment problems, and reports errors. Maintains functional knowledge of online systems and software, including procedures for system downtime. Prepares reports, files, photocopies/scans, and creates/maintains Excel reports. Backs up the head employee and other functions as assigned. Performs member service duties such as opening/closing accounts, processing card transactions, stop payments, and safe deposit box applications. Maintains knowledge of lending policy, loan approval guidelines, and related regulations. Promotes and sells the TruStage Lender Development Program and assists members with insurance claims. Performs duties of membership officer and/or notary as assigned. Handles office deliveries, member appointments, credit report reviews, lien terminations, and loan file maintenance. Performs teller duties including balancing cash drawers, processing deposits, withdrawals, check cashing, and issuing cashier checks. Operates check printers, money order machines, and instant issue machines. Manages sub-accounts and performs member deposit verifications. Maintains lobby brochures, verifies logs, processes night drop transactions, and performs member acknowledgement desk duties. Performs other job-related duties as assigned.

Requirements

Perform all job tasks/functions as assigned and/or directed; according to compliance, policy, procedures and standards; use Service/Sales plus skills at all times; meet all cross-sell and productivity standards as set by management; and read/respond to all communications (voice mail/email/message board) communications in a timely fashion.
Reasoning: apply rational method of problem solving to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, blueprint, or schedule form.
Math: add, subtract, multiply, and divide all units of measure. Perform the four operations with like common and decimal fractions. Compute ratio, rate, and percent. Draw and interpret bar graphs. Perform arithmetic operations involving all American monetary units.
Language – read a variety of books and magazines. Write reports and essays with proper format, punctuation, spelling, and grammar, using all parts of speech. Speak before an audience with poise, voice control, and confidence, using correct English and well-modulated voice.
Must have good keyboard skills.
Must have good numerical, clerical, and communication skills.
Must have good customer service skills and cross-selling ability.
Must have the ability to work effectively with management and other staff.
Must have the ability to deal effectively with people, and promote a team environment.
A high school diploma or equivalent.
Previous cash handling and customer service experience desired.
Must attain all required licenses and/or certifications to perform duties of position.

Responsibilities

Provides quality service to internal and external members in-person and over the telephone.
Performs all duties assigned to the teller and member services areas according to established policies and procedures.
Maintains working knowledge of and aggressively promotes credit union products/services at every opportunity, to include completing outbound calls, making referrals that result in new services to new/existing members.
Performs duties necessary to order and maintain department office supplies and supplies in individual work area.
Prepares workstation daily and keeps workstation organized.
Processes mail distribution (incoming/outgoing).
Trains/mentors other credit union employees as directed.
Maintains update of work status to supervisor as required.
Balances daily.
Performs operational duties and troubleshoot problems with department equipment.
Reports errors, abnormalities, and out of balance conditions to supervisor immediately.
Corrects all out of balance conditions as applicable.
Performs office closing procedures.
Maintains functional knowledge of online systems and all software used in the department, including the process to follow if the system goes down.
Prepares reports, files, makes photocopies/scans, and scans signature cards as required and assigned.
Creates new Excel reports and maintains current.
Backs up the duties of the head employee, and/or other functions as assigned by management.
Performs all member service related duties, including but not limited to; opening/closing/changing of deposit accounts and regular/IRA certificates; issue, order new, close/renew, change/adjust, report travel requests, process balance transfer on Credit/Debit card accounts; processing of stop payments, copies, corrections, orders, and balancing checking accounts; safe deposit applications and member access; process electronic service requests, process and issue Visa or consumer loans, storage waivers; mortgage/home equity preliminary applications; process share to share or share to loan payment transfers; wire transfers; skip-a-payments; investigate account or card fraud and process any necessary paperwork and all member account related file maintenance requests according to procedures.
Maintains working knowledge of; lending policy, loan approval guidelines, and other related laws and/or regulations; NADA values/resources, MLA and HMDA.
Aggressively promotes and sells the TruStage Lender Development Program to credit union members.
Calculates loan term, rate, amount financed, and payment amount with all eligible insurance coverages.
Assists members with Credit Life, Disability, Debt Protection, and GAP claims.
Performs duties of membership officer and/or notary as assigned and according to procedures.
Performs duties to; unlock/lock entrance doors; schedule/assume responsibility for member appointments; pull/review consumer credit reports and investigate disputes; process lien terminations; clean loan files; keep loan vault in order; review security title and tracking exception report; handle any CPI follow-up issues; loan verifications; youth program related activities; handle all office deliveries; and department assigned side jobs.
Performs all teller related duties, including but not limited to; balance cash drawer, checks received, TCDs or TCRs, and other miscellaneous items; process member deposits, payments, withdrawals, check cashing, mail requests; , cashier checks, Visa/MasterCard cash advances, money orders, gift cards and other promotional items; scan checks and balance Check 21; open/close check printer and money order machine and instant issue machine; opening/closing of sub-accounts.; member deposit verifications.
Maintains updated brochures in lobby; supply of brochures and ensure they are up-to-date; maintains and verifies all required logs are completed; process night drop-box or in-office drop box transactions; and performs all member acknowledgement desk related duties.
Performs other job-related duties as assigned.