Financial Services Representative - Dublin Village Office

QNB Bank•Dublin, PA

21h•Onsite

About The Position

The Financial Services Representative (FSR) is responsible for representing QNB to the customer in a courteous, confidential, and professional manner, providing prompt, efficient, and accurate service. This role involves consultative selling and cross-selling of deposit and loan products, as well as referring customers to appropriate departments. The FSR performs paying and receiving functions, accurately balances their cash drawer and/or Teller Cash Recycler (TCR) at the end of the day, and must be proficient in all aspects of the FSR role. Strong QNB product knowledge is essential, along with actively championing QNB Service and Sales, referral, and product campaigns. The position requires completing assigned compliance training in a timely manner and demonstrating the ability to apply this training to job duties. Support for the community through involvement in local volunteer and/or charitable organizations is encouraged. The role requires availability during all operating branch hours, which may include holidays and weekends, and may involve assuming additional job-related duties, including working at any branch location.

Requirements

Ability to stand for prolonged periods of time, potentially all day.
Interpersonal skills to represent the Bank positively with internal and external customers.
Required training and product knowledge must be completed within the first 6 months of employment.
Ability to lift and maneuver 25-50 pound coin bags.
Communication skills that model QNB's sales efforts.
Ability to identify and fulfill customers' current and future needs.
Basic reading, writing, and arithmetic skills.
Completion of high school, vocational training, or equivalent.
Fulfill QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures.
Must successfully complete Banking Fundamentals within the first 18 months of employment (grade of C or higher).
Must fulfill re-certification requirements for FSR annually.
May require compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations.
Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
Occasionally required to stand; walk; sit; use hands to grasp objects; reach with hands and arms; balance, stoop, kneel, or crouch; speak or listen.
Must occasionally lift and/or carry up to 25 pounds.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Regular and predictable attendance is required.
Ability to work weekends and overtime as requested.

Nice To Haves

Operate on-line FSR/teller terminal and/or Teller Cash Recycler (TCR) along with other standard office equipment, including a knowledge of (i.e. Outlook, Word, and Excel).
Previous or current bank experience.

Responsibilities

Model Q2 Service and Sales programs with creativity and energy to achieve goals and meet or exceed quality standards.
Build customer relationships by representing QNB courteously, confidentially, and professionally.
Provide prompt, efficient, and accurate service through consultative selling and cross-selling.
Cross-sell deposit and loan products and refer customers to appropriate persons or departments.
Perform paying and receiving Financial Service Representative functions accurately.
Balance cash drawer and/or Teller Cash Recycler (TCR) at the end of the day.
Champion QNB Service and Sales, referral, and product campaigns.
Complete assigned compliance training in a timely manner and apply training to duties.
Support the community through involvement and participation in local volunteer and/or charitable organizations.
Be available for all operating branch hours, including holidays and weekends.
Assume additional job-related duties as requested, including the ability to work at any branch location.