Financial Services Representative - Vero Beach, FL

FidelityPonte Vedra Beach, FL
Hybrid

About The Position

Join our team as a Financial Services Representative where you’ll support Fidelity’s customers while building a great foundation for a career in financial planning and advice. Supercharge your early planning and advice career at Fidelity and prepare for a future as the face of our Investor Centers, with paid training to help you obtain licenses and build skills. This role requires successful completion of all exams. You’ll continue working 4 days remotely and 1 day on-site, supporting customers with increasing complexity to strengthen your skills. You’ll also have dedicated weekly time for development, networking, and training. After completing the program, you’ll transition to a fully on-site Investor Center role, with the possibility of spending additional time remotely supporting inbound customers based on business needs before that move. You’ll gain confidence and develop proficiency serving customers as you join the wealth management development track and will spend time building advanced skills that will further develop your career in planning. During your onboarding experience, you’ll support Fidelity customers over the phone, answering questions about account balances, processing withdrawals and transfers, identifying resources, and placing trades while working from home with one day per week in the Investor Center. After completing onboarding, you’ll transition to working on-site in the Investor Center each day.

Requirements

  • High energy and enthusiasm with a demonstrated passion for helping people
  • Flexibility and self-motivation
  • Experience in customer service (phone or in-person) and an ability to thrive face to face with clients in a fast-paced environment
  • Eagerness to learn and build a profession in financial services
  • Ability to deliver an outstanding customer experience
  • Superb interpersonal skills, attention to detail, and ability to handle multiple tasks at once
  • Coachability, collaboration, and curiosity fuels success in the role
  • Successful completion of all FINRA exams (SIE, Series 7 Top Off, and Series 66)

Nice To Haves

  • Finance background
  • College degree

Responsibilities

  • Support Fidelity customers over the phone
  • Answer questions about account balances
  • Process withdrawals and transfers
  • Identify resources
  • Place trades
  • Support customers with increasing complexity to strengthen skills

Benefits

  • Paid training to obtain FINRA licenses (SIE, Series 7 Top Off, and Series 66)
  • Paid study time 4 days a week for licensing exams
  • Licensing coaches
  • Structured study plans
  • Dedicated support for licensing success
  • Dedicated weekly time for development, networking, and training
  • Career coaching
  • Wealth management development track
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