Financial Services Representative, College Graduate - Troy, MI

Fidelity • Troy, MI

1d • Hybrid

About The Position

Join our team as a Financial Services Representative where you’ll support Fidelity’s customers while building a great foundation for a career in financial planning and advice. Supercharge your early planning and advice career at Fidelity and prepare for a future as the face of our Investor Centers, with paid training to help you obtain licenses and build skills. You’ll gain confidence and develop proficiency serving customers as you join the wealth management development track and will spend time building advanced skills that will further develop your career in planning. During your onboarding experience, you’ll support Fidelity customers over the phone, answering questions about account balances, processing withdrawals and transfers, identifying resources, and placing trades while working from home with one day per week in the Investor Center. After completing onboarding, you’ll transition to working on-site in the Investor Center each day.

Requirements

• High energy and enthusiasm with a demonstrated passion for helping people
• Flexibility and self-motivation
• Experience in customer service (phone or in-person) and an ability to thrive face to face with clients in a fast-paced environment
• Eagerness to learn and build a profession in financial services
• Ability to deliver an outstanding customer experience
• Superb interpersonal skills, attention to detail, and ability to handle multiple tasks at once
• Coachability, collaboration, and curiosity
• Successful completion of all licensing exams (SIE, Series 7 Top Off, and Series 66)
• Must be able to work 4 days remotely and 1 day on-site during the initial phase.
• Must transition to working on-site in the Investor Center each day after onboarding.

Nice To Haves

• A finance background or college degree is not required to succeed in this role.

Responsibilities

• Support Fidelity customers over the phone, answering questions about account balances, processing withdrawals and transfers, identifying resources, and placing trades.
• Obtain FINRA licenses (SIE, Series 7 Top Off, and Series 66) through paid training and support.
• Transition to a fully on-site Investor Center role after completing the program.
• Support customers with increasing complexity to strengthen skills.
• Participate in dedicated weekly time for development, networking, and training.

Benefits

• Paid training to obtain FINRA licenses (SIE, Series 7 Top Off, and Series 66)
• Paid study time 4 days a week for licensing exams
• Licensing coaches, structured study plans, and dedicated support
• Career coaching to understand career opportunities and chart a personalized career path
• Recognition and celebration of achievements
• Support and structure to plan for the future

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed