Financial Services Representative

World Finance • Ashland, KY

18h • $16 - $18 • Onsite

About The Position

The Financial Services Representative (FSR) drives loan sales, manages past-due accounts, prepares individual tax returns, and works directly with customers to address their financial needs. The role includes daily, high-volume outbound calling, in-person customer meetings, closing loans, and keeping accounts current while generating new business. It requires managing a fast-paced workload, handling challenging conversations, and meeting performance expectations across sales, collections, tax services, and branch operations. Performance-based earnings and advancement opportunities are available.

World Finance has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. Since 1962, it has provided personal loans, tax services, and credit-building solutions, with more than 1,000 branches across 16 states. The company describes a promote-from-within culture, performance-based bonus opportunities, comprehensive benefits, paid volunteer time, and predictable schedules.

This is an office-based role with regular in-person attendance during scheduled work hours. Occasional extended hours or weekend work may be required based on business needs, as may local travel to offsite locations and banks. The role involves frequent customer and coworker interaction, a combination of stationary work and movement around the office, and occasional light lifting, pushing, or pulling of office materials, generally up to 30 pounds. Reasonable accommodations may be made unless they create an undue hardship.

Requirements

• High school diploma or equivalent.
• Valid driver’s license, reliable transportation, and current insurance.
• Ability to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation.
• Ability to obtain required insurance licensing.
• Experience in sales, customer service, collections, or account management with measurable results.
• Ability to handle high-volume calls and difficult customer conversations.
• Track record of meeting or exceeding goals in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.
• Basic computer skills and accurate, consistent data entry.
• Ability to meet the physical and environmental requirements of the role, including occasional walking, standing, bending, reaching, and light lifting, pushing, or pulling of office materials generally up to 30 pounds.
• Ability to work occasional extended hours or weekends based on business needs.

Nice To Haves

• Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking customers for business.
• Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation in a high-volume, phone-intensive environment.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to generate loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, and tax-related documentation, and record activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
• Handle and balance cash, and complete required bank runs to deliver deposits.
• Follow company policies, procedures, and regulatory requirements.
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.
• Attend in person during scheduled work hours and travel locally to offsite locations and banks as required.
• May assist with general office upkeep to maintain a professional environment.

Benefits

• Performance-based bonus opportunities tied to individual and branch results.
• Major medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Long-term disability coverage.
• Free mental health support.
• 401(k) with company match.
• Paid holidays.
• Vacation time.
• Paid volunteer time.
• Predictable schedules with a focus on time outside of work.
• Growth and advancement opportunities, including a promote-from-within culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED