Financial Services Representative-Lexington

Carter Bank • Lexington, VA

9d • $14 - $22

About The Position

As a Financial Services Representative, you are the first point of contact for customers and guide them through their banking needs with a proactive, personalized approach. The role includes handling everyday transactions, educating customers about self-service options, assisting with basic banking needs, and directing customers to the appropriate next step. Through these interactions, you build customer relationships and support their financial well-being.

The representative provides transaction processing, customer and account servicing, new account and product opening, and referrals. The role contributes to branch operations, customer experience, sales goals, the retail bank’s growth, and the representative’s own career development. Associates may participate in Carter Bank's benefits package, subject to eligibility.

Requirements

• High school diploma or equivalent required.
• Successful customer service and/or sales experience required.
• Intermediate customer service skills.
• Intermediate verbal, written, and listening skills.
• Basic problem-solving skills.
• Intermediate collaboration skills.
• Basic understanding of banking products and services.
• Intermediate adaptability skills.
• Basic prioritization skills.
• Basic proficiency with MS Office.
• Basic critical-thinking skills.
• Ability to stand, walk, bend, and stoop; sit at a desk for long periods and use a computer; and occasionally move or lift up to 25 pounds.
• May be asked to work supplemental hours periodically.
• Limited travel may be required occasionally during and after business hours.

Nice To Haves

• Some college.
• Previous experience in a retail bank or related industry.
• Prior cash-handling experience.

Responsibilities

• Process transactions and provide customer and account servicing, open new accounts and products, and refer customers to partners.
• Deliver an exceptional customer experience by proactively engaging customers, building relationships through meaningful conversations, asking relevant questions, anticipating and responding to needs, and providing solutions that earn trust.
• Identify basic customer needs and make high-quality referrals to branch associates, internal partners, and external vendor partners to support customers' financial goals.
• Use bank resources to resolve basic or common account and customer issues, escalate unresolved issues for further research, and provide clear, accurate answers and timely solutions.
• Support efficient branch operations by following established processes and guidelines and complying with applicable policies, procedures, rules, and regulations.
• Participate in and support the bank's strategic plan to grow the retail bank's business.
• Meet or exceed sales goals through targeted sales activities, identifying customer needs, and offering appropriate products and services.
• Develop professionally by sharpening existing skills and learning new ones through assigned and self-sourced training, branch coaching and observations, and other learning opportunities.
• Attend and participate in bank-sponsored events, enhance the bank's visibility, and contribute to acquiring new customers.

Benefits

• Eligible associates may participate in Carter Bank's benefits package, including medical, dental, vision, life insurance, disability coverage, other voluntary benefits, 401(k), paid time off, and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED