FINANCIAL SERVICES PRODUCER

Hendrick Automotive Group•Charlotte, NC

4d•Onsite

About The Position

The Financial Services Producer coordinates the sale of finance and insurance programs to customers and works with lenders and financial institutions to provide financial services to dealership customers. The role is responsible for achieving financial services goals and gross production objectives while ensuring required deal documentation and company reporting requirements are completed. The position works closely with the sales team, customers, and lending institutions. It requires regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays. Duties are performed primarily in finance and insurance and sales areas, with considerable time spent on the phone and at a computer, frequent customer contact, and interaction with lending institutions. This role has no direct supervisory responsibilities.

Requirements

Degree or commensurate finance experience.
Knowledge of regulations and laws governing financing in the automotive industry.
Ability to work with lenders and financial institutions.
Valid driver’s license.
AFIP Certification.
Advanced knowledge of Microsoft Office products.
Advanced ability to operate the finance and insurance portion of a Dealer Management System.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Strong interpersonal and persuasive selling skills.
Regular and predictable attendance.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small-group situations to customers and other employees.
Ability to add, subtract, multiply, and divide.
Knowledge of bank and insurance terminology and procedures.
Ability to review and process sales contracts and finance documents.
Ability to talk and hear; frequently stand, walk, and sit; and lift up to 5 pounds.

Nice To Haves

Bachelor’s degree, preferably in Automotive or Business.
Three to five years of desired work experience.
Knowledge of dealership finance and insurance procedures.
Prior automotive sales experience.

Responsibilities

Sell financing and insurance to customers.
Meet financial services goals and gross production objectives.
Review customer credit applications.
Present extended service contracts and other available owner protection programs.
Assess the dealership’s profitability of financing arrangements.
Use the menu selling process.
Use a deal checklist to ensure necessary documentation for each deal is complete.
Work closely with the sales team and maintain effective employee relations.
Maintain AFIP Certification.
Act as liaison between customers and lending institutions.
Ensure compliance with company F&I reporting requirements.
Attend weekly manager meetings.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations.
Demonstrate the Company’s Core Values and comply with company policies and procedures.
Observe applicable federal, state, local, and company safety rules and regulations.
Perform other duties as assigned.