Financial Services Operations Associate

Farm Credit East•Batavia, NY

6h•Hybrid

About The Position

Join a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East (FCE) is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast with $13.5 billion in total loan volume and $29 million in annual financial services revenue from 18,000 customers across our 8-state territory. We are One Team Working Together with a focus on our five pillars: Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information. As a member of the Farm Advisory Services team, the operations associate/specialist works as part of a team dedicated to improving our customers’ financial reporting, providing them with the information they need to make business decisions and ensuring their compliance with Federal and State tax and payroll laws. A basic understanding of accounting principles is key, as are excellent communication, organization, and customer service skills. This position works closely with our tax and business accounting analyst staff, consultants, and other business units to develop a strong understanding of Farm Credit East's products, procedures, and services to provide valuable support to all team members. Those successful in this role possess a proactive mindset along with a willingness to cultivate both internal and external relationships. The value drivers for this role are as follows: Understands the FAS product lifecycle and your role in the process to deliver an outstanding team and/or customer experience Provides quality assurance, maintaining accurate and up to date data in all systems and aligning with ACA policies and procedures Come join a collaborative, customer-focused team at Farm Credit East!

Requirements

Associate's or Bachelor's degree in Accounting, Agriculture, Agri-Business, Economics, Finance, Business or related field. Or an equivalent combination of education and experience to perform the essential functions of the job.
Excellent communication, organization, and customer service skills.
Basic understanding of accounting principles.

Nice To Haves

Proactive mindset
Willingness to cultivate both internal and external relationships

Responsibilities

Adheres to Farm Credit East internal policies and procedures surrounding time and billing practices, electronic data storage, communication protocols and document storage
Maintains proper documentation and communication with members and staff to respond to internal and external customer needs
Follows up on customer (both internal and external) communication within 24 hours
Actively manages Agworx dashboards, and CCH workstream as applicable to your role
When applicable, documents all customer contacts in AgWorx with comments intended to benefit all team members serving the customer

Benefits

$23.00/hour
Short-Term Incentive to reward business results
401k match up to 6% of salary; or for those unable to take full advantage of the 401(k) match, verified student loan payments may qualify for an employer match in your 401(k) up to 6% of salary
Defined Contribution retirement plan funded at 2-9% of salary depending on years of service
15-25 days of vacation leave per year, depending on years of service
12 days of holiday leave per year
7.5 days of sick leave in your first year, followed by 12 days of sick leave per year thereafter; unlimited rollover of unused sick leave year to year
Comprehensive medical, dental, and vision plans, including preventive care and wellness programs to support your overall health and well-being
Health Savings Account
Life insurance at 2x base pay
Accidental Death and Dismemberment insurance at 2x base pay
Long-term disability insurance at 2/3 base pay
Tuition reimbursement
Continuing education and training
Employee Assistance Program offering a wide variety of tools and resources