Financial Services Manager

Northern Roads Auto Group • Niagara Falls, NY

4d • Onsite

About The Position

As Cardinal Kia continues to grow and prepares for our exciting move into our brand-new 35,000 sq. ft. state-of-the-art dealership, we're expanding our team! We're looking for an experienced Financial Services Manager to guide customers through their financing journey while delivering exceptional service. This role is responsible for arranging vehicle financing, presenting warranty and protection products, and helping customers select solutions that best fit their needs, all while contributing to an outstanding dealership experience. If you're driven, customer-focused, and ready to join one of Ontario's fastest-growing automotive groups, we'd love to hear from you.

Requirements

• Valid G Driver's License and a clean driver's abstract
• OMVIC certification
• Strong knowledge of automotive sales and financing aspects
• Self-motivated, energetic and able to thrive in a fast-paced work environment
• Strong communication skills
• Technically savvy

Responsibilities

• Offer vehicle financing and insurance to customers
• Provide customers with a thorough explanation of aftermarket products and extended warranties
• Provide customers with a complete explanation of manufacturer and dealership service procedures and policies
• Process cash, financing and leasing deals accurately
• Secure approvals through financial sources as approved by management
• Track and report financial services performance metrics
• Exceed customer's expectations with regards to customer service and follow up
• Train and support sales employees with the accuracy of their PBS and other paperwork requirements
• Foster a professional work environment and attend regular meetings
• Promote effective communication amongst dealership personnel
• Ensure compliance with Kia policies and procedures, OMVIC, MVDA, CPA and Bank requirements
• Effectively resolve outstanding customer complaints
• Other duties as assigned

Benefits

• Trusted relationships – We’re a work family and you’ll become a part of the team.
• Many employee engagement activities – We want you to want to come into work every day.
• Employee Health and Wellness Initiatives – We truly care about your well-being.
• Career path planning and training – We want you to succeed and grow alongside us.
• Plenty of other perks and incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed