Financial Services Consultant 1

Sunward Federal Credit Union•Albuquerque, NM

4d•Onsite

About The Position

This role is a front-line member facing position that handles daily financial transactions, analyzes member’s needs, performs consultative selling for our financial products, and ensures a smooth onboarding and membership experience. Support the credit union’s mission, vision, and service standard. The role requires a high degree of integrity, compliance with regulatory standards, and a strong focus on delivering exceptional member service.

Requirements

Excellent interpersonal and communication skills
Excellent organizational skills and attention to detail.
Strong proficiency with Microsoft Office applications. Familiar and comfortable with information technology, particularly digital means of communication.
Strong verbal/written communication skills
Adaptability and willingness to learn new skills and technologies
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Ability to become thoroughly knowledgeable of Credit Union products and services, features, and benefits.
Minimum one year of customer service or client-facing experience, preferably in a financial services, retail, or hospitality environment.
Minimum high school diploma, or more than one year of related experience.

Responsibilities

Processes member transactions accurately and efficiently, including deposits, withdrawals, loan payments, and check cashing.
Processes various transactions and answer member account inquiries. Post transactions to member’s account and maintain member records.
Balances cash drawers at the beginning and end of shifts to ensure accuracy.
Balances cash drawer and other transactions correctly and according to standard operating procedures.
Issues cashier's checks, money orders, and bank drafts.
Verifies and reconcile daily transactions to maintain accurate records.
Proactively educates members of our products and services.
Resolves any issues and problems faced by members, providing timely and regular updates.
Maintains a high level of professionalism and confidentiality in all member interactions.
Assists members with deposit accounts, monetary transactions, deposit services, loans, business accounts, IRA and Fiduciary transactions.
Upholds the Credit Union’s compliance with the Bank Secrecy Act (BSA), which includes compliance with the Customer Identification Program and anti-money laundering policies and procedures.
Reports unusual or suspicious activity in writing to the Risk, Legal and Compliance Department.
Complete Currency Transaction Reports (CTRs) and submit them to the designated internal department for quality control in a proper and timely manner.
Ensures all member interactions and transactions are conducted with integrity and in compliance with applicable laws and regulations.
Develops and maintains strong relationships with members, understanding their needs and providing tailored financial products and solutions.
Engages with members to understand their financial situations and short-term and long-term financial objectives.
Performs consultative selling to offer personalized products to members to help them achieve their financial goals.
Collaborates with other departments, such as Investment Services, Consumer Lending, Mortgage and Business lending, to provide comprehensive financial guidance.
Promotes financial products and services that are suitable for members based on their needs.
Identifies opportunities for account and membership growth and cross-selling additional products or services.
Maintains knowledge around products and services offered.
Performs other duties as assigned.