Financial Services Associate

East Coast Credit Union • Fall River, NS

2d • CA$52,132 - CA$61,333 • Onsite

About The Position

East Coast Credit Union is looking for a Financial Services Associate to join our team in Fall River! Reporting to the Assistant Manager, the Financial Services Associate acts as a trusted advisor, providing personalized financial solutions to support members’ everyday banking and personal lending needs within their authorized limits, while seamlessly referring members to specialized team members when appropriate.

Requirements

• A certificate or diploma in Business Administration, supplemented by one to three years of sales and service experience, ideally within the retail banking or broader financial services industry.
• An equivalent combination of education and experience will also be considered.

Nice To Haves

• Experience in lending or credit is considered a strong asset.
• Passionate about providing exceptional customer service.
• Able to achieve and exceed business/sales objectives.
• A strong communicator with lending and relationship building skills with the proven ability to exercise sound judgment, and discretion.
• Self-motivated with a strong work ethic.
• A critical thinker with problem-solving skills.
• Accurate and have a high attention to detail

Responsibilities

• Greet members and process daily financial transactions including deposits, withdrawals, bill payments, wire transfers, and foreign exchange.
• Assist members with digital banking tools such as online banking, mobile apps, and e-transfers.
• Build strong relationships with existing and new members by identifying financial goals and recommending appropriate product solutions.
• Promote and provide a full range of personal banking products including chequing and savings accounts, credit cards, registered products (RRSP, TFSA, RESP), term deposits, overdrafts, and personal loans (within approval limits).
• Educate members on investment products and services, interest rates, and market trends.
• Support Credit Union campaigns, initiatives, and sales targets by identifying opportunities for cross-sell, up-sell, and referral.
• Conduct lending interviews, assess member needs, and verify credit and personal information.
• Approve loans within delegated authority or refer to other staff as required.
• Process and review loan documentation for accuracy and compliance.
• Maintain awareness of lending policies, procedures, and regulatory requirements.
• Ensure compliance with anti-money laundering (AML), privacy, and regulatory standards.
• Participate in branch meetings, sales huddles, and training programs to stay current on procedures and product knowledge.
• Support branch activities, community initiatives, and team goals.

Benefits

• An outstanding culture and opportunity to join an engaged and community-focused team.
• Competitive compensation ($52,132.28 – $61,332.67) and performance-based incentives.
• Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
• Tuition reimbursement, training, and personal development.
• Employee perks such as annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree