Financial Services Associate
About The Position
East Coast Credit Union is looking for a Financial Services Associate to join their team in West Bedford. This role reports to the Assistant Manager and involves acting as a trusted advisor to members, providing personalized financial solutions for everyday banking and personal lending needs. The associate will also be responsible for referring members to specialized team members when appropriate. The credit union emphasizes community, member satisfaction, and financial excellence, operating as a cooperative, community-driven financial institution focused on people over profits.
Requirements
- A certificate or diploma in Business Administration, supplemented by one to three years of sales and service experience, ideally within the retail banking or broader financial services industry.
- An equivalent combination of education and experience will also be considered.
- Experience in lending or credit is considered a strong asset.
- Passionate about providing exceptional customer service.
- Able to achieve and exceed business/sales objectives.
- A strong communicator with lending and relationship building skills with the proven ability to exercise sound judgment, and discretion.
- Self-motivated with a strong work ethic.
- A critical thinker with problem-solving skills.
- Accurate and have a high attention to detail.
Responsibilities
- Greet members and process daily financial transactions including deposits, withdrawals, bill payments, wire transfers, and foreign exchange.
- Assist members with digital banking tools such as online banking, mobile apps, and e-transfers.
- Build strong relationships with existing and new members by identifying financial goals and recommending appropriate product solutions.
- Promote and provide a full range of personal banking products including chequing and savings accounts, credit cards, registered products (RRSP, TFSA, RESP), term deposits, overdrafts, and personal loans (within approval limits).
- Educate members on investment products and services, interest rates, and market trends.
- Support Credit Union campaigns, initiatives, and sales targets by identifying opportunities for cross-sell, up-sell, and referral.
- Conduct lending interviews, assess member needs, and verify credit and personal information.
- Approve loans within delegated authority or refer to other staff as required.
- Process and review loan documentation for accuracy and compliance.
- Maintain awareness of lending policies, procedures, and regulatory requirements.
- Ensure compliance with anti-money laundering (AML), privacy, and regulatory standards.
- Participate in branch meetings, sales huddles, and training programs to stay current on procedures and product knowledge.
- Support branch activities, community initiatives, and team goals.
Benefits
- An outstanding culture and opportunity to join an engaged and community-focused team.
- Competitive compensation ($52,132.28 – $61,332.67) and performance-based incentives.
- Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
- Tuition reimbursement, training, and personal development.
- Employee perks such as annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
