Financial Services Associate

Cape & Coast Bank•Hyannis, MA

10h•$60,000 - $78,000

About The Position

The Financial Services Associate plays a critical role in supporting the delivery of investment and wealth management services through the Bank's broker-dealer partnership with Osaic. This role combines client relationship support, investment operations, account administration, and licensed representative responsibilities. The Financial Services Associate is responsible for maintaining accurate client records, coordinating account activity, facilitating new account onboarding, supporting investment transactions, and ensuring adherence to broker-dealer and regulatory requirements.

Requirements

Bachelor’s degree in Finance, Business Administration, Economics, or a related field preferred.
Minimum of three years of experience in investment services, wealth management, brokerage, or financial advisory support strongly preferred. Three years of banking experience with demonstrated interest in investments considered.
Knowledge of investment products, retirement planning concepts, securities operations, and client service practices.
Experience working within a broker-dealer or bank investment services environment preferred.
Demonstrated ability to handle confidential information with professionalism and discretion.
Securities Industry Exam (SIE) Certification preferred or ability to obtain within six months.
FINRA Series 7 and 66 (or 65 & 63) licenses as required by state a plus.
Ability to lift and carry up to 25 pounds on an occasional basis.

Responsibilities

Serves as a primary point of contact for clients, ensures an exceptional client experience providing prompt, professional service and escalating complex matters as appropriate.
Coordinates client appointments, annual reviews, follow-up meetings, and Investment Executive calendars, including branch visits, training sessions, conferences, and business development activities.
Prepares client meeting materials, portfolio reviews, performance reports, account documentation, and maintain complete and accurate client records.
Supports client onboarding, account maintenance, beneficiary updates, transfers, distributions, and other servicing requests while ensuring documentation is complete and accurate.
Documents client interactions, service requests, and follow-up activities in accordance with firm and regulatory requirements.
Monitors pending business activity and coordinates with custodians, product sponsors, vendors, and internal partners to ensure timely processing and funding.
Maintains investment program records, activity tracking reports, quarter-end and year-end reporting, and Required Minimum Distribution (RMD) processing.
Conducts account and trade review activities and assist with internal audits, compliance reviews, regulatory examinations, and document requests.
Identifies opportunities to improve workflows, operational efficiency, and the overall client experience.
When appropriately licensed, assists clients with investment and insurance solutions, executes securities and insurance transactions, and supports business development through client outreach and relationship-building activities.
Maintains current knowledge of investment products, market trends, regulatory developments, and industry best practices.
Ensures compliance with all applicable Bank, Osaic, FINRA, SEC, and state regulatory requirements, policies, and standards of conduct.
Demonstrates initiative, sound judgment, professionalism, and attention to detail while fostering collaborative relationships with clients, colleagues, and external partners.