Financial Services Analyst
About The Position
Responsible for processing Nationwide Financial annuity disbursements with a strong emphasis on accuracy and quality. This role involves complex data entry, reviewing documentation for completeness, and confirming that the correct form is being used for the correct product. The position also supports escalated items and requires sound judgment when resolving issues. This position will be hired on a SuccessFlex basis. The hired associate must reside within 35 miles of the following location: Grandview: 1000 Yard Street Grandview OH, 43215 Work schedule: 2 days in office, 3 days remote. This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program. As an Analyst, you'll provide prompt, efficient service for assigned product and/or service center internal and external customers. You will coordinate communication between contract holders, producers and internal Nationwide departments. We’ll count on you to review forms and files submitted by members or partners to ensure accurate entry into record keeping systems.
Requirements
- High school studies.
- Four or more years of related work experience, including customer service experience, preferably with cross-functional business unit exposure.
- Customer service experience required.
- Knowledge of Nationwide's suite of financial products.
- Excellent verbal and written communications skills in order to manage relationships with internal and external customers.
- Strong analytical and problem resolution skills.
- Ability to research, analyze and solve problems, leveraging existing and innovative methodologies.
- Ability to understand, anticipate and proactively act on customer needs.
- Proven decision-making skills necessary for customer contacts.
- Ability to multi-task, independently manage work and establish priorities that conform to time, service and quality standards.
- Strong team-building and collaboration skills.
- Regularly and consistently demonstrates the Nationwide Values.
- Associates must acquire the required federal and/or state licenses/registrations within the time period designated by the business unit.
- Additional licenses/registrations may be required when new products and services are implemented.
- If an associate fails to acquire the required licenses/registrations within the designated time period, the associate will be ineligible to continue in the position.
- A credit check may be required if a license is required for this position.
Nice To Haves
- Undergraduate studies desirable.
- Participation in technical coursework such as LOMA, CLU, ChFC desirable.
- FINRA Series 6 license preferred, and may be required, based on assigned product/line-of-business or distribution system.
Responsibilities
- Prepares all materials to propose, sell and establish new plans and set up appropriate records: proposal illustrations, trust agreements, IRS determination reporting, employee communications and client administrative guide, census and plan information.
- Interprets plan provisions, product rules and guidelines to process requests in accordance with Plan and Legal requirements.
- Provides extraordinary care to our customers through workflow management and meeting all required service level agreements.
- Proactively seeks out opportunities to improve processes and the members experience through use of lean methodology.
- Follows up with appropriate internal administrative areas for completeness and accuracy of the end policy/account product.
- Researches, reviews and analyzes errors and determines best course of action for a workable solution.
- Takes ownership of identifying and evaluating problems and analyzing customer inquiries to determine appropriate action.
- Conducts follow up calls to service issues and questions, de-escalating complex customer requests and providing outstanding care during resolution.
- Includes understanding topics that require insurance or securities license and registration and when and how to route those inquiries to the properly-registered representative.
- Reviews and approves requests for withdrawal, exchanges, deposits, annuity purchases and contract cash-outs.
- Requests additional information when necessary.
- Compiles management information such as contract and sold case activity as needed by internal management.
- Communicates with customers, sales force, other departments, regional and/or field offices and other industry companies on topics that do not require insurance or securities licensing and registration.
- Collaborates and networks with outside business units to create innovative solutions for internal and external customers.
- Maintains appropriate records.
- Approves and processes business according to government regulations, contract provisions and internal procedures and controls.
- Conducts in good order reviews or other applicable requests for servicing Nationwide policies and customers for withdrawal, exchanges, deposits, annuity purchases and contract cash-outs.
- Helps with research for written responses to Nationwide formal complaints.
- Participates in special projects as assigned.
- Collaborates with appropriate staff to design, document, and implement process improvements and best practices
- May perform other responsibilities as assigned.
Benefits
- medical/dental/vision
- life insurance
- short and long term disability coverage
- paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
- nine paid holidays
- 8 hours of Lifetime paid time off
- 8 hours of Unity Day paid time off
- 401(k) with company match
- company-paid pension plan
- business casual attire
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
