Financial Service Specialist

CHAMPION CREDIT UNION•Waynesville, NC

1d•Onsite

About The Position

To provide exceptional member service through all delivery channels, processing member requests such as account opening and maintenance, phone inquiries, loan requests, and all other services related to credit union products. The Financial Service Specialist represents the Credit Union in a courteous and professional manner, assuming responsibility for establishing and maintaining effective, professional business relationships with members. They ensure members are greeted and welcomed to the credit union in a friendly and professional manner, and comply with credit union operations and security procedures by participating in dual-control functions and by maintaining awareness of all credit union safety and security policies and procedures. This role requires a thorough understanding of products and services, proactive promotion and cross-selling based on member needs, and maintaining the privacy of member account information. The specialist ensures the Credit Union’s quality reputation is maintained and protected, the work area is clean, secure, and well-maintained, and that member requests and questions are promptly resolved. They actively promote a positive team environment and contribute to team effort by participating in credit union events and promotions, projecting a positive attitude, and attending required meetings and in-house training.

Requirements

Strong time management skills with the ability to multitask and coordinate several responsibilities simultaneously.
Demonstrates a polished, professional appearance in accordance with company dress code standards.
Technologically proficient; confident in using core systems and standard office software.
Ability to collaborate with all levels and departments of the organization.
Demonstrates exceptional attention to detail and commitment to operational accuracy.
Clear, effective communicator in both verbal and written forms.
Builds and maintains positive relationships with members and coworkers; handles questions and concerns professionally and promptly.
Flexible, dependable, and able to adapt in a fast-paced environment.
Capable of working independently with minimal supervision.
Strong knowledge of financial products and services.
Strong analytical and decision-making abilities; able to quickly assess situations, determine appropriate responses, and remain composed under pressure.
Travel required between branches, as necessary. Employees must have reliable transportation and be able to respond to travel needs on short notice or as scheduled.
Demonstrates the highest standards of ethics, integrity, and professionalism.
High School graduate or equivalent.
Notary Public may be required based on need.

Nice To Haves

Two or four-year business degree preferred.
Related lending experience preferred.

Responsibilities

Provides member service by taking and processing account and loan applications.
Provides accurate and detailed recommendation write-ups, consistent with CCU loan policies, to the Consumer Credit Department to expedite the decision-making process.
Provides excellent member service by resolving member problems.
Educates members on available credit union services and makes recommendations based on their needs.
Services all member requests related to branch operations.
Ensures all policy and regulatory documentation is completed thoroughly and accurately.
Performs all Member Service Specialist functions as needed.
Maintains professional and technical knowledge by participating in educational opportunities as necessary.
Complies with all governing regulations, specifically the Bank Secrecy Act (BSA), OFAC and the Patriot Act requirements.
Understands and complies with all state and federal regulations and laws.
Performs any and all duties assigned by supervisor.