Bilingual (Spanish) Financial Service Representative
About The Position
Heights Finance, a member of the Attain Finance family, is a leading consumer credit lender with over 50 years of expertise in providing credit solutions across the U.S. and Canada. We are dedicated to developing convenient and accessible financial services that meet our customers' evolving needs. We are a dynamic team that thrives on innovation and collaboration, where contributions are valued. Our portfolio includes brands like Cash Money®, LendDirect®, and Heights Finance, all constantly evolving to better serve our customers. Join us to shape the future of consumer finance.
Requirements
- Demonstrated ability to make a positive difference in the community by assisting others, whether through customer service, project management, or team support.
- Proven skills in influencing and leading others, with a focus on personal and organizational growth.
- Commitment to career advancement, with a history of taking on new challenges and continuous learning.
- Experience in guiding clients or stakeholders through various processes, providing support and advice.
- Ability to support and contribute to the growth of team members, fostering a collaborative and inclusive environment.
- High School diploma or equivalent.
- 1-2 year(s) in the consumer finance, lending, or banking industries preferred.
- Bilingual (Spanish) proficiency.
Nice To Haves
- Associate or bachelor’s degree is a plus.
Responsibilities
- Work alongside the Branch Manager to support team leadership and deliver exceptional service to new and existing customers.
- Guide customers through securing the financial solutions they need.
- Implement marketing strategies, nurture business relationships, and support daily operations to foster branch growth and achieve goals.
- Assist with new and refinanced loans, ensuring compliance and excellent customer service.
- Address delinquent accounts with care, working to find solutions beneficial to both the branch and customers.
- Set a positive standard for customer service and sales, addressing customer concerns with empathy and professionalism.
- Provide coaching, training, and ongoing support to help the team reach their full potential.
- Engage in ongoing training and development, set personal goals, and aim to be a key part of the company’s succession plan.
Benefits
- Paid Time Off
- Medical
- Dental
- Vision
- Other voluntary coverages
- 401(K) program with company match
- Employee Assistance Program
- Emergency Relief Fund
- Diversity and Inclusion Council
- Tuition Reimbursement
- Leadership Development Programs
- Potential to earn through the Monthly Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
