Call Center Financial Services Representative
About The Position
Scott Credit Union is hiring a Financial Service Representative in Edwardsville, IL to help provide exceptional service and strengthen our connection with members. If you’re passionate about helping others, skilled at problem-solving, and thrive in a fast paced, team-oriented environment – we’d be excited to welcome you to our award-winning team. The Financial Service Representative is responsible for presenting and explaining a basic number of credit union products and services to members and assisting them to utilize these products and services. This person requires an ability to communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner.
Requirements
- High school diploma or equivalent
- Six months of call center experience OR Six months of financial institution experience
- Personal computer experience to include Microsoft Windows applications
Nice To Haves
- You’re energized by creating meaningful connections and delivering strategic solutions
- You stay focused under pressure and prioritize precision in your work
- You take initiative, own your projects, and consistently aim for high-quality results
- You’re looking to build a long-term career where your skills can grow and evolve
Responsibilities
- Process basic financial transactions for members including such functions as balance inquiries, completing transfers and payments, issuing checks.
- Respond to routine member inquiry regarding the operation of accounts, access to services, account discrepancies, adding or reducing service features on various accounts, and assisting members.
- Operate computer to accurately post transactions, access account information, balance transactions, and generally update member account transactions and information.
- Educate members and potential members on the products and services Scott Credit Union offers that may be of benefit.
- Make referrals to the Loan Center, Mortgage Department or Retirement and Investment Services as needed.
- Perform such other member service functions that might be needed from time to time and assist others to complete tasks and work assignments.
Benefits
- 11 paid holidays and competitive PTO
- 401(k) with employer match
- Medical, dental, vision, and life insurance
- Short-Term Disability, including maternity leave
- Tuition reimbursement program
- “Dress for your day” policy
- Career advancement opportunities
- Supportive, team-oriented culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
