Bilingual (Spanish) Financial Service Representative

Attain Finance•Dallas, TX

1d•Onsite

About The Position

Heights Finance, a proud member of the Attain Finance family, is seeking a Bilingual (Spanish) Financial Service Representative. With over 50 years of expertise in providing credit solutions across the U.S. and Canada, Heights Finance is a leading consumer credit lender that thrives on innovation and collaboration. As part of Attain Finance, the company's portfolio includes brands like Cash Money®, LendDirect®, and Heights Finance, all constantly evolving to better serve customers. This role offers an opportunity to be part of a dynamic team shaping the future of consumer finance.

Requirements

Genuine desire to help others and provide top-tier service in every interaction.
Confidence in promoting products and services that meet customer needs.
Excellent verbal and written communication skills, with the ability to build rapport quickly.
Ability to think on your feet and offer creative solutions to customer challenges.
Willingness to learn new systems and processes in a dynamic environment.
A collaborative spirit with a desire to contribute to team success.
High School diploma or equivalent required.
Bilingual (Spanish) proficiency.

Nice To Haves

College coursework or degree.
Experience in customer service, sales, or consumer finance.

Responsibilities

Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
Follow all regulatory guidelines and company policies to protect customer information and company assets.