Financial Service Representative (Loan Officer) Bilingual Preferred

Mountain America Credit Union•Queen Creek, AZ

20h•Onsite

About The Position

The Financial Service Representative (FSR) I assesses and meets members’ financial needs by using AAA skills to assess, advise, and assist. The role provides value through loan servicing transactions and cross-selling products and services to help members achieve their financial goals. The position is based at the Combs Road Branch in Queen Creek, Arizona. The representative provides exceptional member service by assessing needs, advising members, opening and servicing accounts, and explaining appropriate products and services. The role also originates and services personal, auto, and home equity loans; prepares loan documentation; initiates credit reports; and conducts loan closings. The representative is expected to meet sales and service goals, follow applicable laws and regulations, and complete required training. This is a full-time role scheduled Monday through Friday, 8:40 a.m. to 6:15 p.m., with rotating Saturdays from 8:4 a.m. to 2:15 p.m. The position may require travel to other branches. Starting pay is $19.00 per hour, with potential increases based on experience, a $2.00 per-hour location allowance for Arizona branches, an additional $1.00 for helping in Spanish, and incentives.

Requirements

At least 1 year of retail banking or related sales and customer service experience.
High school diploma or equivalent.
Ability to meet immediate and unexpected member needs by recommending credit union products and services knowledgeably and confidently.
Ability to multitask and maintain composure while handling member activities and requests.
Ability to prepare loan documents and cross-sell financial services while ensuring quality service.
Ability to perform mathematical calculations.
Effective written and verbal communication skills.
Valid driver’s license for travel.
Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E. Act Registration.
Ability to talk, hear, sit, use hands to handle or feel, and reach with hands and arms consistently; stand, walk, kneel, and crouch occasionally.
Close and distance vision requirements: clear vision at 20 inches or less and at 20 feet or more.
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.

Nice To Haves

Bilingual Spanish preferred; an additional $1.00 per hour is offered for helping in Spanish.
Type at least 35 words per minute preferred.
Symitar experience preferred.

Responsibilities

Assess members’ financial needs and advise them on ways to improve their financial situation.
Open new accounts, service existing accounts, and explain products and services that suit members’ needs and support credit union objectives.
Educate members about options for managing financial transactions through credit union tools, resources, and technology; cross-sell products and services through a consultative approach.
Work toward sales and service goals, member satisfaction, membership growth, and account retention.
Use lead lists to call existing members and consult with them about credit union products and services.
Resolve member complaints by identifying causes, providing solutions, expediting corrections or adjustments, and following up to confirm resolution.
Follow up on member interactions with thank-you notes and phone calls using the New Member Onboarding approach.
Originate loans by accepting, reviewing, and approving loan applications; interview applicants, review credit reports, and cross-sell loans.
Prepare loan documentation, initiate credit reports, and conduct closings for home equity, personal, and auto loans.
Comply with applicable laws and regulations, including Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC, and Regulation DD.
Act as a liaison to Business Services.
Reach out to the community through outbound calls and attendance at SEG events.
Perform teller duties as needed.
Represent the credit union professionally in dress and actions; keep the work area neat and clean.
Respond to emails, voicemails, missed calls, and other communications in a timely manner.
Participate in and complete product knowledge courses and required regulatory and compliance training.
Travel to other branches when required.
Perform other duties as assigned.

Benefits

Competitive starting pay of $19.00 per hour, with potential increases based on experience
Incentives
$2.00 per-hour location allowance for Arizona branches
Additional $1.00 per hour for helping in Spanish
Performance reviews with opportunities to increase compensation
Medical and dental benefits with minimal employee contribution for full-time employees
Paid time off
Volunteer time off
Paid holidays
Matching 401(k)
Tuition assistance
Professional development