Financial Service Representative (Staples Mill Road Location)

Argent Federal Credit Union• Henrico, VA, US, VA

164d•Onsite

About The Position

As a Financial Service Representative, you represent a significant part of our operations team and your passion for driving exceptional customer service is a real opportunity to demonstrate Argent Credit Union’s dedication to being our members trusted financial partner and our commitment to the well-being of our community. The purpose of this role is to develop & enhance the full member relationship from opening of an account to sharing various services offered by the credit union. Your goal is to maximize the member experience by accurately and efficiently processing financial transactions.

Requirements

Professionalism and trustworthiness
Ability to navigate multiple systems while interacting with members and processing transaction services.
Active listening skills.
Ability to set priorities and multitask.
Ability to handle sensitive information with discretion.
Excellent verbal and written communication skills
Proven record of providing both internal and external customer service
Attention to detail

Nice To Haves

Banking, financial and cash handling background preferred.
Previous experience in customer service and/or cash handling is preferred.
One year of experience as a credit union or bank teller preferred.

Responsibilities

Develop & enhance the full member relationship from opening of an account to sharing various services offered by the credit union.
Maximize the member experience by accurately and efficiently processing financial transactions.
Navigate multiple systems while interacting with members and processing transaction services.
Cross-sell credit union products, services and promotions.
Meet or exceed assigned job production guidelines.