Financial Resources Specialist
About The Position
As a Financial Resources Specialist, you will help families improve their lives by providing them access to subsidies for childcare, enabling parents or guardians to be able to work or attend school. You will obtain and evaluate information from families in order to complete determinations and re-determinations of eligibility for childcare subsidies. You will ensure this information is entered into automated client information systems in an accurate and timely manner. You will initiate and monitor payments to providers. You will communicate directly with families and providers in order to obtain information and explain unit, state and federal rules, regulations and policies.
Requirements
- A four (4) year combination of education, training, and/or progressively responsible experience performing administrative and/or complex clerical tasks including experience which demonstrates interviewing and data gathering skills as needed to form basis for judgments in eligibility determinations.
- Customer Service Excellence: Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public.
- Team Collaboration: Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.
- Adaptability: Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
- Problem Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
- Professionalism: Consistently represent the Department with respect, integrity, and accountability.
Responsibilities
- Obtain and evaluate information from families to complete determinations and re-determinations of eligibility for childcare subsidies.
- Ensure information is entered into automated client information systems accurately and timely.
- Initiate and monitor payments to providers.
- Communicate directly with families and providers to obtain information and explain unit, state and federal rules, regulations and policies.
- Interpret and apply laws, regulations, and policy guidance.
- Work with eligibility determination systems or case management platforms.
- Manage competing priorities and deadlines in a high-volume environment.
- Handle confidential and sensitive information professionally.
- Perform analytical and financial reviews.
Benefits
- 13 paid holidays
- 12 days of sick leave
- 3+ weeks of vacation leave annually
- Health Insurance Coverage (State pays 85%-100% of employee-only premiums)
- Health Insurance Premium Credit (Participation decreases employee-only premiums by 5%)
- Dental Insurance (State pays 100% of employee-only dental premiums)
- Retirement Plan (State contributes 14.11% of employee's pay towards MainePERS)
- Six weeks of fully paid parental leave for all employees welcoming a child (including non-birthing and adoptive parents)
- Additional, unpaid leave may also be available under the Family and Medical Leave Act.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
