Financial Resource Coordinator

WVU Medicine

4d•Onsite

About The Position

The coordinator shall be designated member of assigned signature area. They will maintain the primary responsibility for coordinating all financial and managed care aspects of the patient experience across the continuum of the patient care encounter. This position interprets and applies financial policies to make appropriate financial decisions and payment arrangements to ensure the financial viability. Provides financial education regarding benefits to clinicians, patients and families in understanding their personal financial liability.

Requirements

High school diploma or equivalent.
Certified Revenue Cycle Representative (CRCR) certification through Healthcare Financial Management Association within one (1) year of hire.
One (1) year of Healthcare finance experience.
Must be able to read and write in legible English.
Must have reading and comprehension ability.
Must be able to communicate effectively.

Nice To Haves

Bachelor degree in business, health information or related field.
Five (5) years of financial counseling experience.
Experience in Revenue Cycle.
Extensive knowledge of personal computers and Microsoft Excel and Access software preferred.
Familiarity with medical terminology.

Responsibilities

Acts as a resource for patients and their family members on financial and managed care matters.
Research financial assistance program options and completes all necessary documentation for enrollment.
Coordinator will work with other team members on financial clearance matters including; nurses, physicians, financial leaders, and other key stake holders.
The coordinator will work with patients and families beginning at the point of referral/pre-authorization to ensure all opportunities for financial resolution and communication are met.
Knowledge on CPT/ICD codes for assigned service area to ensure appropriate understating and compliance.
Understand and comply with Patient Access/Utilization Review/Patient Finance procedures as they apply to financial resolution.
Projects a mature problem-solving response while dealing with interpersonal conflict, medically compromised individuals, dissatisfied patients and stringent time demands.
Audits patient accounts to ensure financial arrangements, assistance, and appropriately applied to encounter.
Completes patient estimates when needed for families, patients, and insurance companies.
Complete necessary education and certification as warranted by the assigned signature service area to ensure knowledge and adherence to regulations.
Superior computer and writing skills that effectively project positive and a customer centered interaction.