Financial Representative

Montefiore Health System•New York, NY

1d•Onsite

About The Position

The position is responsible for performing a variety of clerical duties to support the efficient operations of patient access. Primary responsibilities include completing patient registration, verifying insurance information, and collecting payments for financial responsibilities. The role also involves gathering and scanning required documents, capturing signatures on various consent forms, and referring patients to the patient financial services department for potential Medicaid and/or financial aid applications. The position manages account billing once insurance details are verified, all while maintaining adherence to customer service standards, and departmental guidelines to ensure a seamless patient experience and operational efficiency.

Requirements

High school diploma or GED
1 year of work experience
Experience in registration, collection, and insurance verification preferred
Experienced in providing excellent customer service and problem escalation/resolution in a high value atmosphere
Strong communication skills, both verbal and written
Excellent telephone and face-to-face communication
Ability to work independently and get along with others
Must successfully pass pre-hire assessments (math, grammar/vocabulary, and customer service) with a score of 80% or above

Nice To Haves

College coursework preferred

Responsibilities

Completing patient registration
Verifying insurance information
Collecting payments for financial responsibilities
Gathering and scanning required documents
Capturing signatures on various consent forms
Referring patients to the patient financial services department for potential Medicaid and/or financial aid applications
Managing account billing once insurance details are verified
Maintaining adherence to customer service standards and departmental guidelines