Financial Relationship Banker - Lathrup Village - Southfield

Huntington National Bank • Lathrup Village, MI

1d • Onsite

About The Position

As a Financial Relationship Banker, you help consumer and business customers achieve their financial goals. You are responsible for retaining and growing customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. The role is based in an office and involves providing customer service, building relationships, and helping customers use the bank’s technology.

Requirements

• High school diploma or GED.
• At least 1 year of customer service and sales experience in banking, financial services, goal-driven retail sales, or business-to-business sales; alternatively, military service in an administration, contracting, civil affairs, or similar role.
• Must meet additional background check requirements, including providing fingerprints as required by NMLS regulations.

Nice To Haves

• Bachelor's degree.
• At least 1 year of customer service and sales experience in banking, financial services, goal-driven retail sales, or business-to-business sales.
• Ability to build, deepen, and retain relationships.
• Acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
• Excellent verbal and written communication skills.
• Comfort with technology such as mobile services and online banking.
• Knowledge of consumer and business deposit products.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Identify opportunities to grow customer relationships through pre-set appointments, Centers of Influence, a disciplined sales process, a new customer follow-up program, and referrals from customers, bank colleagues, and partners.
• Educate and refer customers to other areas of the bank to deepen relationships and build internal partnerships.
• Educate customers on how to optimize their use of online, mobile, and ATM banking.
• Maintain knowledge of products, services, technology, and policies.
• Adhere to operational, security, risk, and regulatory policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED