Financial Program Manager

City of Clarksville•HOUSING AND COMMUNITY DEVELOPMENT - 1 Public Square Second Floor Clarksville, TN

15h•Onsite

About The Position

This is the second of two levels in the Financial Program series. The Financial Program Manager reports directly to the Program Manager within the Neighborhood and Community Services department. The Financial Program Manager plays an integral part of the growth and success of the Financial Empowerment Center Financial Counseling initiative. Primary responsibilities of this role center around community partnerships, program operations, counselor services management, and data tracking.

Requirements

Associate's degree in Finance, Accounting, Public Administration, Business Administration, Social Work, or a related field.
Three (3) years of related experience.
An equivalent combination of education and experience sufficient to perform the job's essential duties.
Possession of a valid driver’s license.
Knowledge of supervisory principles and managing teams and performance with direct service organizations.
Knowledge of applicable program requirements and regulations.
Knowledge of monitoring and evaluating employees.
Knowledge of maintaining confidentiality.
Knowledge of customer service principles.
Knowledge of administering training programs.
Knowledge of recordkeeping principles.
Knowledge of computers and related software applications.
Skill in interpersonal relationships with a passion for supporting people with low incomes to build greater financial stability.
Skill in maintaining confidentiality.
Skill in data management.
Skill in strategic planning, program development, negotiations, and written communications.
Skill in working in a dynamic environment while coordinating and executing multiple tasks with attention to detail.
Skill in preparing reports.
Skill in financial education and/or counseling, asset building, legacy planning, or community development.
Skill in networking, coordinating, and planning activities with local organizations and service delivery programs.
Skill in providing customer service.
Skill in using a computer and related software applications.
Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the public, etc., sufficient to exchange or convey information and to give and receive work direction.

Responsibilities

Supervises Financial Program Counselors to include prioritizing and assigning work; ensuring staff are properly trained; conducting performance evaluations; making hiring, termination, and disciplinary recommendations; and ensuring employees follow policies and procedures of the Financial Empowerment Center Financial Counseling initiative.
Supports the programmatic design and implementation of the Financial Empowerment Center Financial Counseling initiative and acts as the liaison between the Neighborhood and Community Services department and the City of Clarksville local government.
Works with partners to problem-solve operational issues, including programmatic integration with host sites and referral relationships with other local government and nonprofit agencies.
Participates in regular calls and reviews with local government stakeholders and funding sources.
Supports the marketing, outreach, and strategic referrals of clients to the Financial Empowerment Centers.
Oversees the organization’s implementation of the client management and database system and ensures that data collected within the client management and database system is complete and accurate.
Collects, aggregates, and prepares any programming reports for the local government manager, funding sources, partners, etc.
Successfully completes and passes program manager and counselor training as defined by the National Financial Empowerment Center Training Standards.
Trains Financial Empowerment Center employees and program partners on the Financial Empowerment model.
Develops and implements work schedules that meet client demand for services.
Reports regularly to the Neighborhood Community Services internal project management team and ensures that Financial Empowerment Centers are compliant with program model, outcomes, and other requirements.
Assists in the development and implementation of a sustainability plan.
Performs other related work as required.