Financial Products Claims Director

Dempsey & Siders Agency • Schaumburg, IL

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About The Position

The Financial Products Claims Director manages a significant inventory of claims across highly complex financial products or lines of business, including Surety, Fidelity, Crime, Credit, Political, and Directors & Officers. The role conducts thorough investigations, assesses coverage and liability, and develops strategic approaches to claim resolution. It analyzes and negotiates settlements within assigned authority and may participate in arbitrations, mediations, depositions, or trials.

The Director makes strategic coverage decisions, determines claim outcomes, develops negotiation strategies for stakeholders, and oversees accurate and timely claim payments within assigned authority limits. The role ensures correspondence, reports, and settlement agreements are accurately documented and strategically managed. As a product technical expert, the Director advises executive management on issues of strategic importance, supports lower-level positions, management, and other departments, and is accountable for compliance, budgets, performance targets, and business results. Other duties may be assigned.

Requirements

• Bachelor’s degree in Business Administration, Risk Management and Insurance, Finance, or a related field, or equivalent experience.
• Generally, a minimum of 18 years of experience in property and casualty claims handling.
• Extensive technical knowledge and skills in the product and industry.
• Excellent analytical, negotiation, and problem-solving skills.
• Must be authorized to work in the United States without current or future employment visa sponsorship.

Nice To Haves

• Completion of a professional designation, such as Associate in Claims (AIC), is preferred.
• May possess an LLM or JD and a current attorney license with 3 to 5 years of post-bar experience.

Responsibilities

• Manage a significant inventory of highly complex Financial Products claims.
• Conduct thorough investigations and critically assess coverage and liability.
• Formulate strategic approaches to claim resolution.
• Analyze and negotiate settlements within prescribed authority.
• Participate in arbitrations, mediations, depositions, or trials.
• Create and implement strategic coverage decisions, determine outcomes, and formulate negotiation strategies for stakeholders.
• Oversee issuance of payments within assigned authority limits, ensuring accuracy and timeliness.
• Ensure correspondence, reports, and settlement agreements are accurately documented and strategically managed.
• Serve as the technical expert on assigned products.
• Evaluate and make recommendations to executive management on internal and external issues of strategic importance to assigned products.
• Ensure compliance with legal, statutory, and regulatory requirements and accountability for budget, performance targets, and business results.
• Provide technical advice and support to lower-level positions, management, and other departments.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage for full-time employees.
• Wellness plans.
• Parental leave.
• Adoption assistance.
• Tuition reimbursement.
• Paid Time Off and paid holidays for full-time and eligible part-time employees.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Commuter benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Director