Financial Operations Specialist

OPENLANE•Carmel, IN

1d•Hybrid

About The Position

The Financial Operations Specialist will ensure that our internal and external clients are provided an excellent standard of service and high level of customer satisfaction is maintained. The ideal candidate loves the challenge of solving various issues and appreciates a fast-paced environment where teamwork is essential. Successful incumbents will be effective written and oral communicators and able to assist customers throughout the entire process. If you are customer focused, detailed oriented, and accurate, with strong problem-solving abilities, apply now!

Requirements

High School Diploma or GED with at least one (1) year of experience dealing with financial transactions.
Proficiency with Microsoft Office Products preferred.
Experience with payment processing or accounts receivable experience preferred
Automotive industry preferred
Effective communication skills both written and oral
Ability to work in a fast-paced environment with adaptability and agility
Strong team player
Proactive with strong problem solving and organizational skills with the ability to see the big picture
Attention to details with the ability to analyze and gather information to ensure accuracy and completeness
Proven track record in showing initiative and ownership of your work
Desire to learn everyday

Responsibilities

Ensuring customers receive prompt, efficient and courteous attention.
Demonstrate friendliness and proper phone/e-mail etiquette with every customer.
Processing payments received for vehicles.
Applying and depositing advance check payments (i.e. undeposited funds).
Working directly with floor plan companies regarding payments.
Maintaining a good flow of communication with Collections regarding payment exceptions.
Proactively providing feedback to Supervisors and other stakeholders regarding customer issues or when system functionality is impacting ability to transact.
Practicing and promoting teamwork at all times.
Bringing a positive and contagious attitude to work each day, supporting both co-workers and customers.
Ensuring proper follow-through on directives.
Knowing and following company policies, standard operating procedures, and applicable state and federal laws at all times.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement