Financial Operations Specialist

SAP Taulia

1d•$70,000 - $75,000•Remote

About The Position

The Financial Operations Specialist role is a unique and exciting opportunity to facilitate smooth B2B transactions in an industry-leading business model. You will work closely with the Supplier Success Team, Funding/Trading and Payment Operations, Technical/Engineering, Product Development, and Taulia Customers to ensure Taulia maintains and improves delivery of our services to both our internal and external customers and partners.

Requirements

Strong interpersonal, communication and customer service skills
Ability to communicate complex findings and ideas in plain language
Ability to empathize with customers
Ability to change direction quickly, juggle time-sensitive priorities, and evaluate trade-offs
Enjoys discovering and solving problems
Good analytical, critical thinking and problem-solving abilities
Resourceful/Proactive about learning the role (not waiting for direction)

Nice To Haves

Degree in accounting, finance, economics or business/related field
Excel experience (e.g., Vlookup, Index Match, Pivot Tables)
Experience in finance, financial services, accounting, trade finance, supply chain finance, payments or FinTech
SAP or other ERP eco-system experience
Experience with Salesforce or other CRM system
SQL and Relational Database experience
Experience in Customer Service or Client Relationship Management
Experience working within a Global Team

Responsibilities

Working directly with our Suppliers, Buyers, and Finance Partners regarding issues that arise around early payments and payments, ensuring good internal/external communication, and driving resolution
Working with our Supplier Success and Sales team to ensure new Suppliers are on-boarded into our platform seamlessly
Taking ownership of issues that arise, maintaining a queue and owning the issue until resolution
Critical "problem solving" - something didn't work - where/how is it broken and idea/options for resolution
Thinking about the big picture - how does something that is happening today (new issue) relate to something that happened in the system or process 3 months ago
Ability to do root-cause analysis
Ability to triage incoming issues and prioritize accordingly