Financial Operations Specialist II (Equipment Finance)

First Citizens Bank•Jacksonville, FL

1d•Hybrid

About The Position

This position provides operational support to the Equipment Finance Division. Facilitates processes and workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Post payment transactions, update account information, answers inquiries and resolve issues in alignment with service standards and business goals. Assists in the identification of process inefficiencies or opportunities for improvement. Guide and assist less experienced team members as needed.

Requirements

Bachelor's Degree and 1 years of experience in Banking, Finance, Accounting OR High School Diploma or GED and 5 years of experience in Banking, Finance, Accounting
Advanced written and verbal communication
Ability to multitask and problem-solving skills
Risk-focused
Advanced attention to detail
Access and Excel familiarity
Adaptable and motivated to learn new skills

Nice To Haves

Large Financial Institution experience
Advanced Access and Excel skills
Pega and/or InfoLease experience
Proven ability to follow policies and procedures

Responsibilities

Contract and Asset Maintenance: The ongoing upkeep and support of contracts and assets for the business. This includes activities such as regular review and assessment of contract terms, ensuring compliance with contract requirements, resolving disputes, monitoring performance, and making necessary amendments or updates.
Cash Posting: Receive and review incoming cash payments, including checks, electronic funds transfers, credit card payments, and other forms of remittance.
Refunds: Process customer/dealer refunds for overpayments. Obtain proper authorization and approvals.
Updates/Cancellations: Modifying existing ACH setups as required, ensuring accurate and up to date information for successful transactions.
Account Reconciliation: Regularly reconcile cash posting transactions with bank deposits to identify and resolve discrepancies. Investigate and resolve any payment processing errors.
Suspense Management: Conduct regular reviews and analysis of suspense items to identify trends and areas for process improvement.