Financial Operations Specialist II (Equipment Finance)

First Citizens Bank•Jacksonville, FL

21d•Hybrid

About The Position

This position provides operational support to the Equipment Finance Division. It facilitates processes and workflow while ensuring compliance with all applicable regulations and policies. The role involves maintaining records or systems crucial for business operations, posting payment transactions, updating account information, and answering inquiries and resolving issues in alignment with service standards and business goals. The specialist will also assist in identifying process inefficiencies or opportunities for improvement and guide and assist less experienced team members as needed.

Requirements

Bachelor's Degree and 1 year of experience in Banking, Finance, or Accounting
OR High School Diploma or GED/Equivalent and 5 years of experience in Banking, Finance, or Accounting
Multitask: Ability to perform multiple tasks or activities simultaneously or in quick succession.
Problem Solving Skills: Ability to identify, analyze, and find effective solutions for challenges.
Cases: Complete Cases assigned within SLA parameters and accurate acumen.
MS Access and Excel familiarity
Policies and Procedures: Follow, Develop and implement quality assurance procedures and methodologies to identify potential issues, discrepancies, or risks within financial operations.
Training: Learn group and business policies and procedures. Learn business systems. Learn/Implement core values. Timely complete compliance/regulatory courses within the assigned deadline.
Support: Complete any tasks or assignments within contemplated times. Support Management Initiatives and special projects launched in support of maximizing portfolio performance including cross functional assignments. Willingness to learn new skills and support various functions.
Testing: Perform system testing as required by management.
Variances: Assist with research and clearing up all types of variances.

Nice To Haves

Large Financial Institution experience
Advanced Access and Excel skills
Pega and/or InfoLease experience
Proven ability to follow policies and procedures

Responsibilities

Contract and Asset Maintenance: Ongoing upkeep and support of contracts and assets, including review and assessment of contract terms, ensuring compliance, resolving disputes, monitoring performance, and making amendments or updates.
Cash Posting: Receiving and reviewing incoming cash payments (checks, EFTs, credit card payments, etc.).
Refunds: Processing customer/dealer refunds for overpayments with proper authorization.
ACH Setups/Updates/Cancellations: Setting up new ACH payments or modifying existing ones.
GAO Reconciliation: Reconciling cash posting transactions with bank deposits to identify and resolve discrepancies and payment processing errors.
Suspense Management: Reviewing and analyzing suspense items, utilizing the Five9 system for outreach and research to resolve outstanding items.
Reporting: Completing daily, weekly, and monthly reports.
Quality Assurance: Resolving comprehensive audits and reviews of financial transactions, records, and processes.
Training: Learning group and business policies, procedures, and systems; completing compliance courses.
Support: Completing tasks within contemplated times, supporting management initiatives and special projects, and willingness to learn new skills and support various functions.
Testing: Performing system testing as required by management.
Variances: Assisting with research and clearing up variances.