Financial Operations Manager
About The Position
Lightspeed DMS is seeking a Financial Operations Manager to lead its billing, accounts payable, and procurement functions. This hands-on management role owns and continuously improves end-to-end billing and procure-to-pay operations, ensuring customers are billed accurately and on time in accordance with contracts and vendors are paid accurately and on time in accordance with company policy. The manager will build and scale quote-to-cash and procure-to-pay functions within a high-growth, private-equity-owned SaaS company. The role requires fluency with NetSuite, ZoneBilling, Avalara, and Ramp, along with meaningful use of AI and LLM tools in financial operations. The successful candidate will bring a solutions-oriented, builder’s mindset, think in process flows, and improve processes through automation and reliable controls. Lightspeed provides cloud-based dealer management software to powersport, marine, RV, trailer, and golf car dealerships. Its DMS supports dealership operations including sales, parts, service, rentals, payments, accounting, and CRM.
Requirements
- At least 5 years of progressive experience across billing, accounts payable, procurement, and/or revenue operations; SaaS experience is preferred.
- Hands-on proficiency with ZoneBilling, NetSuite, Avalara, and Ramp.
- Native or advanced proficiency with AI tools and LLMs, such as Claude, Claude Cowork, Claude Code, or equivalent, applied to real financial operations.
- Ability to work effectively alongside AI, evaluate its output critically, and build reliable processes around it.
- Demonstrated experience building scalable controls, validation routines, and documented procedures.
- Excellent stakeholder management and communication skills.
- Strong analytical and problem-solving abilities.
- High accuracy and attention to detail, with sound judgment in prioritizing work under volume and deadline pressure.
- Intellectual curiosity, willingness to challenge assumptions, and an active interest in finding better ways to work.
Nice To Haves
- Bachelor’s degree in Accounting, Finance, or a related field.
- Experience in a SaaS business.
Responsibilities
- Oversee monthly invoicing processes in ZoneBilling and NetSuite.
- Review pre-billing controls that reconcile Salesforce contract and order data with ZoneBilling subscriptions.
- Review post-run reconciliations and exceptions, verifying invoice counts and amounts and resolving anomalies.
- Oversee credit memo and rebill processes, ensuring adjustments are accurate, approved, documented, and addressed at the root cause.
- Coordinate with Billing, Cash Application, and Collections to support clean cash application and accurate aging.
- Partner with the Tax Team on invoice and system configuration for the Avalara tax calculator.
- Lead billing remediation projects and maintain a Billing Incident Response Playbook.
- Act as the escalation point for complex or sensitive customer billing disputes.
- Oversee the accounts payable cycle and establish and enforce controls for vendor master data, banking details, and W-9/1099 documentation.
- Oversee ACH and electronic transfers, wires, and other disbursements to ensure secure, accurate, and timely payment execution.
- Oversee corporate card and spend programs in Ramp.
- Refine procurement and procure-to-pay strategies, policies, and workflows to improve efficiency and internal controls.
- Ensure compliance with procurement policies and procedures.
- Identify and eliminate manual steps across quote-to-cash and procure-to-pay processes using automation, reporting, and standardized procedures.
- Lead, mentor, and develop the team, fostering accuracy, accountability, and continuous improvement.
- Establish and report financial operations KPIs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
