Financial Operations Manager (San Francisco)

Supporting Strategies•San Francisco, CA

2d•$90,000 - $100,000•Remote

About The Position

Supporting Strategies is seeking an experienced Accounting Manager for a part-time, remote role. This position offers a rewarding opportunity to utilize accounting knowledge and leadership skills while inspiring a remote team of experienced client-facing accountants. The role is highly impactful and hands-on, requiring client service management expertise and accounting knowledge to drive a positive client experience. The ideal candidate will leverage their management experience and team development skills to contribute to Supporting Strategies’ reputation as a unique workplace. Supporting Strategies empowers small business owners by handling accounting and operation support functions, allowing them to focus on their core business. Their professionals use cloud-based technology, virtual infrastructure, and a proven process to deliver outsourced accounting services. Business growth has created opportunities for accountants seeking work-life balance and the strength of a large franchise network.

Requirements

Must be authorized to work in the U.S.
A minimum of a bachelor’s degree in Accounting, Finance or related field is required.
10+ years of related accounting experience is required.
Experience in a multi-client environment
Experience working with small to mid-sized businesses
Experience using QuickBooks or similar cloud-based accounting software for/in a professional organization.
Confidence in learning and embracing new technology to solve issues.
Willingness to follow established policies and procedures consistently and accurately.
Ability to develop strong remote team and client relationships based on trust, accountability, integrity, and sharing of best practices.
A dedicated distraction-free workspace with access to reliable, high-speed internet connection.

Nice To Haves

A minimum of 4+ years of hands-on management experience including hiring, training, and developing a highly engaged service-oriented team is highly preferred.
A passion for and sense of personal satisfaction in delighting clients and helping small businesses succeed.

Responsibilities

Demonstrate thorough understanding of professional accounting and bookkeeping practices and support the team in providing exceptional accounting and operational service to clients.
Oversee client onboarding process for all assigned client engagements in accordance with defined process.
Build trusted advisor relationships with client executives by gaining an in-depth understanding of their business needs and objectives to proactively identify issues and provide solutions.
Implement the technology toolbox as applicable on all client engagements to drive efficiency and client value.
Partner with members of the Talent Acquisition team and Managing Director to manage the hiring process for remote accountants, including reviewing candidates, interviewing, and providing feedback.
Orient and train newly assigned accountants in accordance with Supporting Strategies’ standard process.
Provide ongoing coaching to deliver superior outsourced accounting and operational services.
Review accountants’ work to ensure the highest quality of service to Supporting Strategies’ clients.
Monitor team member performance by reviewing quality of work, adherence to protocols, timeliness of deliverables, and adherence to client budgets.
Provide coaching and feedback as needed.
Schedule and lead annual performance reviews in accordance with defined process.
Serve as a resource to all assigned team members for guidance on client tasks and/or resolution of client issues.
Balance workflow by aligning client needs with teams’ expertise and capacity in accordance with predetermined budgets.
Maintain profit margin for assigned clients and team.