Financial Operations Analyst

Arrive • Atlanta, GA

3d • Hybrid

About The Position

We’ve signed up to an ambitious journey. Join us!
As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.
The Role
We are looking for a detail-oriented Financial Operations Analyst to join our North American Go To Market Team. Reporting to the Manager of Account Operations, you will act as a key point of contact for clients experiencing reconciliation issues and other financial concerns. This is a high-impact role designed to partner with between Accounting, Account Management, and our technical Product teams. You will own the end-to-end process of discovery, troubleshooting, and root cause analysis, ensuring our clients receive prompt and effective support while helping us build a more seamless mobility ecosystem.
About you
You are a proactive, detail-oriented problem-solver committed to accuracy and investigating root causes for complex data discrepancies before they escalate. You thrive in a fast-paced environment where you can manage complex projects and prioritize a high volume of tasks independently. You are a "financial whiz" who is comfortable being outspoken in cross-functional settings and can translate technical findings for non-technical partners. We know there’s no such thing as a “perfect" candidate; Arrive welcomes those who are passionate about learning, evolving, and showing up as their authentic selves.

Requirements

• Experience: At least 4 years of experience in accounting, finance, or accounts receivable, preferably in a SaaS or technology environment.
• Technical Skills: Strong proficiency in data analysis tools such as Excel (Advanced/Superstar level) and Google Sheets; experience with NetSuite is a plus
• Analytical Ability: Excellent problem-solving skills with a keen attention to detail and a proven ability to drive cross-functional projects independently.
• Operational Mindset: Experience navigating ambiguity and a willingness to advocate for system changes and process improvements.
• Education: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

Responsibilities

• Client Financial Support: Partner with the Account Management team to address client inquiries regarding invoices, payments, and account reconciliations; analyze discrepancies and provide timely resolutions.
• Root Cause Investigation: Identify and analyze recurring financial issues to drive cross-functional product and process improvements that streamline internal efficiency and elevate the client experience.
• Technical Liaison: Proactively collaborate with Product and Technology teams on needed features and functionality to reduce friction in the client reconciliation process.
• Reporting & Analysis: Maintain comprehensive records of issues and prepare regular reports for management review, including detailed root cause analysis and recommendations developed in partnership with technical teams.
• Ad Hoc Analysis: Provide custom financial reporting and data translation to clients as needed to ensure transparency and trust.
• Process Architecture: Design and document repeatable procedures where none exist, transforming manual tasks into scalable operations as our organization evolves.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees